Job Description

As a successful Business Operations Intern, you will be responsible for assisting with the business operations side of summer weeklong tournament operations at the Ripken Experience in Pigeon Forge, TN. This is a paid internship; we will work with your college/university for you to receive college credit towards your graduation. This internship will operate from May 11, 2026 - August 16, 2026.

Responsibilities

• Assist with the organization of our VIP Suites and Chair/Wagon Rental program.
• Work directly under the Team Coordinators, assisting them with rosters, welcome packets, and paperwork before each tournament.
• Coordinate team gift distribution and assist Full-Time Staff with inventory count each week.
• Serve as a customer service representative to the coaches/spectators during the event. Answer questions as they pertain to their tournament.
• Work directly with front office personnel to successfully execute all week-long tournaments.
• Assist our Food and Beverage Manager, Facilities Manager, and Retail Coordinator as needed.
• Work in a fast-paced environment on Sundays during the check in process, opening ceremonies, and skills competitions.
• Always convey with a high level of professionalism while providing extraordinary external and internal customer service.
• Emulating a positive environment with peers and full-time staff
• Absorb training and demonstrate the initiative, desire, and drive to help uphold the values established by the Ripken name and brand.
• Work with staff to achieve objectives effectively and efficiently while providing a once-in-a-lifetime experience for participants.

Required Qualifications

• College student seeking credit or recent college graduate seeking work experience
• Prior experience in a customer service environment
• Outgoing and friendly personality, strong initiative, and high-energy
• Excellent communication skills
• Strong detail-orientation, with ability to problem-solve
• Ability to multi-task, efficient time-management skills
• Commitment to work long hours, including weekends, depending on business needs
• Positive and effective leadership and customer service skills
• Ability to work in a team environment with a strong work ethic and positive team attitude
• Team player who can listen and learn
• Reliable transportation

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