Job Description

Quality Improvement Director, Suicide Prevention Center (Olympic)

This is a hybrid position based in Century City, CA. Candidate must be on-site as needed for agency business. You have the option to elect to a 9/80 flex work schedule.

The pay range for this role is between $119,017-$136,870 annually.

Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.

As the Quality Improvement Director for our Suicide Prevention Center, you will lead the implementation and management of a comprehensive quality program for the Didi Hirsch Suicide Prevention Center 988 crisis line and counseling centers, ensuring high standards of care and continuous improvement across services.

Primary Duties

Quality Management Leadership and Oversight

• Provides leadership and direction to the program and its staff toward progress with quality improvement expectations and needs.
• Develops and implements quality improvement and quality assurance strategies for the crisis line and counseling center programs.
• Leads quality improvement initiatives (such as PDSA - Plan, Do, Study, Act) to address quality improvement needs/challenges and enhance service delivery.
• Supervises internal program audit review processes aligned with key performance indicators per contractual requirements.
• Ensures alignment of quality improvement contractual expectations by tracking and monitoring progress toward key performance indicators.
• Responsible for overseeing quality improvement activities involving data collection and aggregation, as well as analysis of programs based on contractual and organizational performance targets.
• Facilitates the visualization (i.e. graphs, charts) and reporting of data collected toward key performance indicators.
• Manages review of program adherence to established agency QI Policies and Procedures.
• Assists with development and monitoring of program budget.

Collaboration and Engagement

• Reports to the Division Director of Quality to provide updates on status of quality improvement initiatives.
• Represents quality improvement at relevant internal and external meetings.
• Works with external stakeholders to ensure alignment of internal processes and expectations with external compliance requirements and key performance indicators.
• Fosters a collaborative culture within the immediate team, as well as with Suicide Prevention Center leadership, staff, and provider community/network.

Compliance

• Provides clarification of policies from primary funders and/or other related agency policies.
• Manages all crisis line policies and procedures, ensuring all documentation is up to date and in compliance with contractual requirements.
• Builds necessary counseling center program policies and procedures as required to meet best practice standards and other contract/regulatory requirements.
• Ensures Orange County counseling center maintains compliance with all Medi-Cal documentation and services standards.
• Facilitates necessary staff and leadership meetings where contract and program requirements are discussed.
• Works with Senior Director of Compliance to ensure counseling centers maintain compliance with all Joint Commission standards.
• Leads efforts toward re-accreditation with accrediting bodies for the crisis line, including the American Association of Suicidology and the International Council of Helplines.
• In collaboration with the Division Director, maintains responsibility for communicating important regulatory changes to staff.
• Assists in the preparation for and completion of external reviews and site visits (as applicable), prepare reports of and responses to audits including plans of correction, and disseminate to staff results of those audits.

Staff Supervision and Development

• Forms a highly effective team to accomplish the program goals of the QI department and the Suicide Prevention Center.
• Facilitates staff training regarding program compliance practices and standards.
• Directly and indirectly oversees a team of entry level and supervisory staff.
• Leads team meetings as required to promote team cohesion and monitor quality improvement processes.
• Reviews and guides the quality improvement team with contractual updates impacting QI processes.
• Facilitates professional development opportunities for staff.

Position Requirements

• Master’s degree in behavioral health, public health, or related field required.
• Minimum 2-3 years of experience with crisis line operations and procedures.
• Minimum 2 years of experience providing supervision to entry level and managerial staff.
• Minimum 2-3 years of experience in compliance and quality improvement leadership role preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis and performance management.
• Ability to manage multiple priorities and work under pressure.
• Knowledge of quality assurance and improvement methodologies.
• Know and comply with Agency policies and procedures, HIPAA, MediCal policies and documentation guidelines, and other state, federal regulations relating to quality assurance and management.
• Present ideas, information, and viewpoints clearly, both verbally and in writing.
• Utilize analysis, experience, and judgment to make effective decisions.
• Demonstrate commitment to team objectives and Didi Hirsch mission and values.
• Efficiently use the personal computer including word processing, spreadsheets and other related software programs.
• Adapt to changing needs by focusing on continuous professional development to acquire new skills and knowledge.
• Current California drivers license and a driving record acceptable to the Agency’s insurance carrier.

Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Core Values

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.

Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.

Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society.

Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.

Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all.

Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.

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