Partner Enablement Accountability • Lead comprehensive partner change management and communication strategies for SuccessEdge programs and initiatives. • Maintain detailed documentation of the partner landscape, including segmentation, key contacts, stakeholders, and engagement plans. • Analyze and document current (as-is) and future (to-be) partner processes, workflows, and operating models. • Collaborate with PRMs to develop outreach and engagement strategies for top strategic partners. • Act as the primary contact for partner inquiries, concerns, and change impacts. • Design partner adoption, retention, and risk mitigation plans to reduce disruptions and boost SuccessEdge advocacy. • Develop and implement partner incentive programs that foster ongoing engagement and reinforce SuccessEdge positioning. • Track partner readiness, adoption metrics, risks, and dependencies, providing leadership with informed recommendations.
Strategic Engagement and Accountability • Collect, analyze, and validate business and operational requirements from strategic accounts and stakeholders. • Perform fit-gap analyses to uncover enablement, process, tooling, and engagement opportunities. • Develop and execute strategic account enablement plans aligned with SuccessEdge objectives and customer outcomes. • Assess Early Access Program (EAP) engagement models and offer actionable feedback to enhance effectiveness. • Customize engagement strategies, communications, and readiness activities to address the distinct needs of strategic customers. • Collaborate with cross-functional teams to ensure smooth adoption and transition processes.
Communications and Change Management • Create executive-level content and messaging for SuccessEdge Town Halls and leadership forums. • Produce and oversee internal and external newsletters, communication campaigns, and awareness materials. • Deliver regular program status updates to stakeholders and leadership teams. • Organize and facilitate office hours and enablement sessions for partners and strategic customers. • Ensure consistent messaging, stakeholder alignment, and effective communication throughout all program phases.
