Job Description

Do you thrive in fast-paced environments where leadership, teamwork, and customer experience go hand in hand?

About Gordon

Gordon is a leading smart home delivery enabler for online grocery-, pharmacy- and Meal kit providers, leveraging its expertise to help grocery e-commerce businesses identify and capitalize on new opportunities to grow their businesses. Offering a digital platform tailor-made for temperature-controlled deliveries and end customer satisfaction in combination with a delivery infrastructure that lowers cost, we have since 2015 won the highest ranking on Trustpilot within our field in the Nordics, and the trust of leading medical- and food service companies.

To take our journey to the next level, we are currently seeking a customer-centric, energetic, and highly motivated Success Tower Team Manager to join our Logistics Function in Stockholm

The right candidate will not only be part of this transformative journey but will also be given great opportunities to shape the future of e-commerce logistics.

About the role

As a Success Tower Team Manager, you will play a key role in leading and developing a team within our Success Tower organization. This is a hands-on leadership role close to operations, where your focus will be on creating structure, driving performance and ensuring a high-quality customer experience in day-to-day operations.

You will be responsible for supporting, coaching and developing the team while ensuring efficient and well-functioning daily operations. The role requires close collaboration across teams and a strong ability to prioritise, plan and allocate resources in a fast-moving environment.

We are looking for someone who leads with integrity, professionalism and a genuine interest in leadership and other people You are a strong communicator who enjoys building trust, creating engagement and helping individuals and teams grow over time. At the same time, you have a strong sense of ownership and a true customer-obsession, always striving to improve both customer experience and operational efficiency.

At Gordon, you’ll have the opportunity to work in a culture built on trust, development and the ability to make an impact where every individual truly helps shape both their own journey and the future of the company.

Responsibilities and Objectives

• Support the Success Tower Manager in leading and developing the team with a focus on long-term performance, engagement and accountability

• Hold personnel responsibility for a designated group of team members, including performance follow-ups, development and supporting employees in their day-to-day work

• Coordinate and ensure efficient scheduling and resource planning in alignment with the Success Tower Manager

• Ensure structure for daily planning and prioritisation to create clarity and efficiency in operations

• Ensure that deviations are identified, addressed and used as a basis for continuous improvement

• Contribute to improving and optimising processes, workflows and resource utilisation

• Work closely with the Success Tower Manager to align on priorities, staffing and operational direction

• Support and drive recruitment processes and onboarding within the team in alignment with overall function needs

We are looking for someone with

• Around 2-3 years of experience in similar roles, including leadership responsibility

• A genuine interest in leadership and a strong drive for personal development

• Experience of working in customer centric roles with a focus on both customer experience and operational efficiency

• Strong communication and interpersonal skills, with the ability to build trust and relationships through high integrity

• Ability to prioritise and manage multiple tasks in a fast-moving environment

We believe you bring

• Leadership capabilities and people management skills

• Strong communication and interpersonal skills (both written and verbal)

• Experience of recruitment and onboarding, and understanding of how to build strong teams

• Swedish and English proficiency

• Process understanding and experience of working with process development

As a person you are

• A cooperative and unpretentious team-player that easily cooperates with others to create results driven by finding the best solution for the business

• Proactive and a strong communicator

• Well-organized, with great attention to detail and the ability to prioritize

• A strong Gordon Cultural fit

Why join Gordon?

• Be part of a company that's transforming the last mile delivery industry

• Work in an environment that values creativity, innovation, and employee growth.

• Join a collaborative team that’s passionate about creating exceptional user experiences.
  
  If this sounds like the perfect fit for you, apply today! Great emphasis will be placed on personal qualities and cultural fit 💛