Job Description

The Calix platform enables Communication Service Providers (CSPs) and Managed Service Providers (MSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs and MSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs and MSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.

We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.

This is a remote position that could be based anywhere in theUnitedStates or Canada. Please note that as part of the recruitment and hiring process, there is an in-person meeting that will take place

SmartMDU on the Calix Broadband Platform transforms the managed Wi-Fi experienceinmulti-dwelling units(MDUs), improving resident experience, boosting property manager efficiency, and helping service providers expand their residential marketsWe are looking for a hands-on and experiencedSuccess Engagement Managerto work directly withManaged Service Providers (MSPs) and Communication Service Providers (CSPs)to drive Calix growth inthe MDU market

Responsibilities and Duties:

• Projectmanagethe new product launch process for the customer, from point of sale, through onboarding,launchand adoption.
• Create,maintainand evolve comprehensive enablement programs forMSPs and CSPs toleverageas they go to market with SmartMDU.
• Develop enablement content including success roadmaps, enablement guides, knowledge articles, videos,employeeand property managertraining materials
• Lead SmartMDUgoto market planning efforts withMSPs and CSPs
• Partner withProduct, Marketing, Services, Success, and Sales teams tohelpcreate compelling multi-dimensional solutions that deliver exceptional value toManaged Service Providers (MSPs) and CommunicationServiceProviders(CSPs).
• In conjunction with the above, helpdevelop andsuccessfully deployuse cases for SmartMDU
• Collaborate with Marketing to developcompelling Market Activation content forMSPs and CSPs toutilizein theirgo tomarket efforts.
• Gather product feedback for continuous product enhancementsandimproveduser experienceand help customers plan to maximize their benefit with new feature releases
• Effectively communicate,validate, and propagate self-serviceand digitalassets for customers
• Participate in broader support of theCalixCommunity through authoringbestpractice articles andcollaborating with Marketing to create compellingcustomercasestudies
• Consistently drivecustomers’success with our SmartMDUSolutions

Qualifications:

• 8+ years’ experience inrelevant solution/productmanagement,marketingor success
• 1-3+ years of direct customer advocacy and engagement experience incustomer success,professional services consulting,projectmanagementor account management functions
• Experiencein the MDUmarketrequired
• ExperiencewithManaged Service Providersrequired
• Experience in both B2B and B2B2C marketing preferred
• Experience developing enablement content and developing and delivering training preferred.
• Project management experience preferred.
• ExperienceinSaaS,Telecommunicationsor commercial Wi-Fiindustry preferred
• Thorough understanding of marketing and launch processes for hardware and software
• Ability to learn/understand technical aspects of the network and solutions to deliver Wi-Fi
• Strong written communication and public speaking/presentation skills
• Demonstrated ability to think strategically, execute tactically while providing consistent andhigh levelsof customer satisfaction and retention in a fast-paced environment
• Proactivenature,approachingall situations with an empathetic and patient manner
• Working knowledge ofMicrosoft Office
• Travel Expectations: Less than 25%. Must have a valid driver's license.

#LI-Remote

The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience.

San Francisco Bay Area

126,500 - 189,800 USD Annual

Select US Metros and States:

110,000 - 165,000 USD Annual

Other US Locations

99,000 - 148,500 USD Annual

As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here