Job Description

Posting number: 08770

Department: NACC-501110-Student Services Administration

Job classification: Success Coach

Posting type: Open

Categories: Student Services, Counseling

Summary

YOU MUST SUBMIT ALL APPLICATION MATERIALS AS DESCRIBED AT THE END OF THIS JOB ANNOUNCEMENT AND MEET THE REQUIRED QUALIFICATIONS OF THE JOB TO BE CONSIDERED.

Note about Applying: Please check the application requirements at the end of this announcement. When applying, applicants will be required to submit a resume via the NEOED system, but there are other documents that are also required as part of this job application. Those can be added by selecting "Add Supplemental Attachment" on the attachments screen of your online application.

Once the position has been filled, each applicant will be notified by email. This process can take several weeks to complete after the application deadline.

Salary Placement and Work Hours: This is a 12-month, full-time, grant-funded position. Placement will be at $50,000 annually, per the maximum amount allowed by the grant, and is on a local salary schedule without step increases. The work week is Monday through Friday. Hours worked will be a minimum of 40 per week. Per the Students First Act, grant-funded positions cannot attain non-probationary status.

Supervisory Responsibility: No

Start Date: December 2026 or sooner

Examples of duties

Essential Function: The Success Coach will work closely with the Dean of Student Services to significantly increase the number of underserved students who enter and remain in postsecondary education primarily by providing college and career planning services to local high school students within the NACC service area and by supporting those students as they enroll and persist at NACC. The Success Coach must comply with all policies of the Alabama Community College System Board of Trustees, the Alabama Community College System and Northeast Alabama Community College.

Duties and Responsibilities:

1. Provide early outreach to low-income students/first generation college students (grades 9-12) and their families about the importance of postsecondary education, college programs relevant to their career interests, and how to prepare, apply and fund their education
2. Provide high school students with information and experiences that inform them of career opportunities in Alabama and the level of education and skills required to be successful in various career fields
3. Provide a calendar of upcoming events and activities to college and school administrators and staff
4. Work closely with local school administrators, counselors, and career coaches, to meet the needs of underserved students, using a coordinated approach to reach as many students as possible
5. Work with business and industry partners to identify career opportunities within the state and communicate those opportunities to school administrators, counselors, and teaching staff
6. Advise students on the benefit of enrolling in academic and career and technical education (CTE), and dual enrollment
7. Work closely with the Dual Enrollment Coordinator and Dual Enrollment Assistants to provide information to students and to assist students with dual enrollment registration/admissions procedures.
8. Connect educationally disadvantaged youth and adults to “bridge programs” that teach basic academic skills in the context of training for advancement to better jobs and post-secondary education
9. Work with the Coordinator of High School Relations and Recruiting to schedule NACC program visits, campus tours, college fairs, and industry tours to share information with students
10. Provide information to students and families about available state and federal financial resources
11. Provide assistance to students with completing applications for state and federal financial aid
12. Assist with or develop financial aid workshops or events
13. Assist students in establishing a Lightcast Career Coach account and facilitate the students’ career assessment with the application; orient students to Lightcast Career Coach and how to find information about different careers including associated occupations, wages, demand, associated community college programs, education requirements, etc.
14. Draft and submit all monthly Success Coach performance reports to the Dean of Student Services for approval in time for the Dean to Review and submit to ACCS by the 15th of each month, or as otherwise required by the funding source
15. Work closely with the Dean of Student Services to plan/lead Semester Kickoff activities to ensure success of students completing registration, purchasing books, accessing technology needs, etc.
16. Work closely with the Director of Developmental Studies, Support Programs, and College Retention to assist in contacting students during (SAGE) early-alert interventions.
17. Get to know each student on a one-on-one basis and help students and families make informed decisions about education and career plans after high school.
18. Beginning as early as the 9th grade, meet with students regularly and deliver the Success Coach 12 Connections curriculum, with a goal of at least 12 meetings per student before graduation.
19. Assist students with resume preparation and career readiness skills.
20. Maintain a current list of the schools and organizations served by the Success Coach.
21. Help students move from high school to NACC by supporting the admissions, financial aid, registration, and orientation steps and connecting them with advising and other campus resources.
22. Represent NACC at recruitment events, school visits, and community activities in support of the College’s enrollment and retention goals.
23. Record all student contacts and activities accurately and on time in the Success Coach Student Tracking Tool (or any successor tool required by ACCS) and in College data systems as directed.
24. Provide data, outcomes, and student success stories for grant applications, funding reports, and College assessment and accreditation efforts as requested.
25. Serve on College committees as assigned by the President
26. Have knowledge of and commitment to the philosophy and objectives of Northeast Alabama Community College
27. Comply with all policies of the Alabama Community College System Board of Trustees, the Alabama Community College System, and Northeast Alabama Community College
28. Comply with all requirements of grant or funding agreements supporting the position
29. Perform other duties as assigned by supervisor or President

Qualifications

Required Knowledge, Skills, and Abilities:

1. Effective oral and written communication skills, including comfort presenting to students, families, and groups, are required
2. Proficient use of spreadsheets, databases, and word processing using such software as Microsoft Word, Excel, PowerPoint, Publisher, etc. is required
3. Effective human relation skills, including professionalism, enthusiasm, and commitment to career exploration
4. Understanding of and commitment to the community college mission and to serving low-income and first-generation students
5. Ability to compose and prepare accurate reports, records, and correspondence, and to track student data consistently
6. Demonstrate skill in organization and the ability to manage a caseload across multiple schools
7. Excellent keyboarding skills
8. Understanding of customer service and public relations etiquette
9. Ability to work well with students, college faculty and staff, and the public
10. Ability to foster a cooperative work environment
11. Ability to travel for institutional support assignments and to conduct business when necessary, including occasional evening or weekend events

Minimum Required Education, Training and/or Experience:

Associate degree from a regionally accredited institution is required

Preferred Qualifications:

1. Bachelor’s degree from a regionally accredited institution
2. Experience in school counseling, academic or career advising, college access programs, or work with high school students
3. Working knowledge of federal and state financial aid
4. Familiarity with Alabama community college and CTE program

Supplemental information

IMPORTANT!!! - Read all of the following information very carefully before you submit an application. Do not submit an application until you have all required application materials uploaded to NEOED. Do not send transcripts or letters of recommendation to the NACC Human Resources or Registrar's Offices. These must be uploaded by the applicant as part of his or her application. To have a complete application, applicants must complete the online application form and submit the following documents on the "Attachments" screen of the online application. It is the applicant's responsibility to ensure that the requirements are met.

THERE ARE FOUR REQUIREMENTS

1.A completed online application form

2.A current résumé that confirms skills, knowledge, abilities, and education as required (outlined in the job announcement)

3.A separate transcript from each College attended (This means all of them, even if the credit shows on another transcript and even if it is from a community, junior, or technical college)

4.Two signed letters of recommendation that (a) confirm experience and (b) are dated within one year of the application deadline. (c) One must be from the applicant's current or former supervisor, employer, or college instructor. (d) Each must have an actual signature or electronic signature. Typed signatures and typed cursive fonts are NOT accepted.

YOU MUST SUBMIT ALL APPLICATION MATERIALS AS DESCRIBED ABOVE AND MEET THE REQUIRED QUALIFICATIONS OF THE JOB TO BE CONSIDERED.

APPLICATION AND INTERVIEW PROCESS:

All applications must be submitted through the NEOED system. Click on the green "Apply" button at the top of this announcement to create or access your NEOED account. All application materials must be uploaded by the applicant to his or her account, including transcripts, resumes, letters of recommendation, etc., according to what is listed in the application requirements section by the application deadline. Do not submit an application until you have all required application materials uploaded. Applications are only accepted through the NEOED System. If you have questions, contact the Human Resources Office at 256.228.6001, ext. 2230. Technical questions about the NEOED website, account creation, and/or uploading or completing application materials should be directed to the NEOED helpline at 855-524-5627.

A scanner and computer are available on campus for applicants who need to upload documents to the online application system. This service is free of charge and is available during normal operating hours of the TLC and Library. For more information or to schedule an appointment, contact Ms. Judith Lea in the Technology Learning Center (256.228.6001, ext. 2309) or Dr. Julia Everett (256.228.6001, ext. 2226) in the Library.

Applications for the position will be reviewed to determine (1) if they are complete and (2) if the applicant meets the minimum qualifications required of the position. Interviews are then scheduled at the President’s discretion and will be conducted in person or through a web-interface such as Zoom, Skype, or Microsoft Teams. Applicants will be required to participate in an interview at their own expense. Official transcripts will be required of the finalist chosen for employment by the President.

ADDITIONAL INFORMATION:

Criminal Background Checks-In accordance with Alabama Community College System policy and procedures, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from the criminal background check. Some applicants may be subject to fingerprint checks as required by the ACCS board policy.

E-verify -Northeast Alabama Community College is an active participant in the Employment Eligibility Verification Program (E-verify). E-verify electronically confirms an employee’s eligibility to work in the United States as required by the Department of Homeland Security.

Verification of Work Experience–As a condition of the employment offer, the applicant chosen to fill the position will be required to submit verification from previous and current employers to confirm the work experience stated in the application. The verification form, provided by the College to the applicant, must include the applicant’s beginning and ending dates of employment and job title; confirm if the employment was full time or part-time; and outline job duties. This information will be used to determine salary schedule placement and is required within fifteen (15) working days of acceptance of an employment offer.

Equal Opportunity Employer –Northeast Alabama Community College is an equal opportunity employer. It is the official policy of the Alabama Community College System, including all postsecondary community and technical colleges under control of the Alabama Community College System Board of Trustees, that no employee or applicant for employment or promotion, on the basis of any impermissible criterion or characteristic including, without limitation, race, color, national origin, religion, marital status, disability, sex, age, or any other protected class as defined by federal and state law, shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. Northeast Alabama Community College will make reasonable accommodations for qualified disabled applicants or employees. Northeast Alabama Community College reserves the right to withdraw this job announcement at any time prior to the awarding.

Accreditation–Northeast Alabama Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award the associates degree. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097, or call 404-679-4500 for questions about the accreditation of Northeast Alabama Community College.