Job Description

Responsibilities

Deployment Coordination

Plan, coordinate, and drive the end-to-end deployment of SubX across global teams. Act as the central operational point of contact for all SubX rollout activity, ensuring timelines are met, blockers are resolved, and cross-functional teams are aligned and ready.

Training & Enablement

Design and deliver training programmes for internal teams, regional operations, and freelance resources on SubX workflows and tooling. Build and maintain training materials that evolve alongside product development, ensuring consistent competency levels globally.

Technical Improvement Collection

Establish and manage a structured process for gathering, consolidating, and prioritising technical feedback from operational teams using SubX. Serve as the operational voice in product and technology discussions, translating frontline learnings into actionable improvement inputs for the development team.

UAT Organisation & Management

Arrange, coordinate, and oversee User Acceptance Testing cycles for SubX updates and new feature releases. Define test scope in collaboration with Technology and Operations, recruit and brief participants, track outcomes, and ensure findings are documented and fed back into the development roadmap.

Commercial Advancement

Support and actively push forward commercial discussions related to SubX deployment in partnership with Account Management and Service Delivery. Help identify commercial opportunities, contribute to pricing alignment, and ensure productions are structured under the correct contractual and legal framework for SubX delivery.

Cross-functional Collaboration

Work closely with regional Operations, Technology, Service Delivery, XOps, and Legal teams to ensure SubX deployment is consistent, compliant, and scalable. Share learnings across teams and contribute to a culture of continuous improvement.

Governance & Compliance

Ensure SubX workflows adhere to internal policies and client contractual requirements. Support alignment with Legal and Technology on platform agreements, data governance, and enterprise security frameworks.

Skills and Experience Required

• Proven ability to drive cross-functional deployment or implementation projects end-to-end
• Strong understanding of subtitling workflows and media localisation operations
• Experience coordinating UAT processes or similar structured testing and feedback cycles
• Commercially aware, with the ability to support and contribute to client-facing conversations
• Structured, analytical, and detail-oriented with a hands-on, solution-oriented mindset
• Strong written and verbal communication skills, comfortable working across departments and seniority levels
• Able to manage multiple priorities and deadlines in a fast-moving environment
• Interest in and openness to AI-driven production tools and workflows

Essential Qualifications

• High proficiency in spoken and written English
• Strong organisational and coordination skills
• Experience in media localisation, with a focus on subtitling operations
• Ability to work autonomously across time zones and regions
• Comfort operating in an environment where products and processes are actively evolving
• Eye for detail, process discipline, and consistency