Job Description

Substitute Recreation Facility Attendant Supervisor

Town of Windsor – Recreation Services Division

Location: LP Wilson Community Center

Position Type: Part-Time / Substitute / As Needed

Hourly Rate: $18.50–$19.00

Available Shifts: Monday–Friday, 5:00 PM–9:00 PM, and Sundays, 8:00 AM–3:00 PM

Position Overview

The Town of Windsor Recreation Services Division is seeking friendly, dependable, and motivated individuals to serve as Substitute Recreation Facility Attendant Supervisors at the LP Wilson Community Center.

This part-time, as-needed position covers regularly scheduled facility attendants during absences, vacations, and other staffing needs. Substitute attendants play an important role in supporting facility operations, delivering excellent customer service, and maintaining a safe, welcoming, and organized environment for recreation participants and visitors.

The ideal candidate is flexible, comfortable working independently, and willing to accept shifts based on departmental needs.

Essential Duties and Responsibilities

Facility Operations & Supervision

• Open and close the community center following established procedures.
• Monitor building activities, entrances, and designated recreation spaces.
• Ensure staff follow facility policies, safety procedures, and building-use guidelines.
• Set up and break down rooms for scheduled programs, meetings, and rentals.
• Conduct routine facility walkthroughs and report maintenance or safety concerns.
• Secure assigned areas and complete closing procedures.

Customer Service & Front Desk Operations

• Welcome visitors and provide friendly, professional customer service.
• Answer telephone calls and respond to questions regarding recreation programs, schedules, and facility use.
• Assist customers with program registrations, payments, and general inquiries.
• Provide information and assistance to instructors, rental groups, and program participants.
• Address routine customer concerns and refer more complex matters to full-time staff.

Administrative & Program Support

• Utilize CivicRec recreation management software to process registrations, payments, and customer inquiries. Training will be provided.
• Assist with data entry, recordkeeping, and general administrative tasks.
• Support full-time Recreation staff with special projects and assigned duties.
• Assist with program materials, promotional information, and basic flyers using Microsoft Office and Canva.
• Maintain accurate shift reports and communicate facility concerns to supervisory staff.

Minimum Qualifications

• High school diploma or equivalent required.
• Minimum of two years of customer service experience required.
• Basic computer proficiency, including familiarity with Microsoft Office and Canva.
• Successful completion of the Town's pre-employment background check and drug screen (includes screening for marijuana)

Preferred Qualifications

• Previous experience in recreation, community centers, municipal facilities, or public-facing operations.
• CPR/AED and First Aid certification.

Schedule & Compensation

Position: Part-Time Substitute / As Needed

Potential Coverage Hours:

• Monday–Friday: 5:00 PM–9:00 PM
• Sunday: 8:00 AM–3:00 PM

We will offer substitute shifts based on staff absences, vacations, program schedules, and operational needs. Hours are not guaranteed and may vary from week to week.

Compensation: $18.50–$19.00 per hour, depending on qualifications and experience.

Training will cover facility operations, opening and closing procedures, customer service expectations, and CivicRec recreation registration software.