Penobscot Community Health Care

Substance Use Disorder Services (SUDS) Operations Assistant

Penobscot Community Health Care  •  $42k - $59k/yr  •  Belfast, ME / Brewer, ME (Onsite)  •  4 hours ago
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Job Description

Help Support Recovery and Expand Access to Care

The Substance Use Disorder Services (SUDS) Operations Assistant plays a key role in supporting patients, providers, and care teams throughout the recovery journey. This position helps strengthen program operations through patient outreach, schedule coordination, collaboration with internal departments and community partners, and support for recovery-focused services. The ideal candidate is organized, compassionate, and committed to helping individuals access and remain engaged in care.

Schedule: Full-Time, Monday-Friday, 8am-4:30pm

Location Note: This in-person position will be based at either Brewer Medical Center (Brewer, Maine) or Seaport Community Health Center (Belfast, Maine), depending on the location of the selected candidate.

Highlights of the position:

  • Support Recovery and Healing: Help patients navigate treatment, access resources, and stay connected to the care and support they need.
  • Be a Key Resource for Patients and Providers: Serve as a trusted point of contact, helping coordinate appointments, program requirements, and ongoing engagement in services.
  • Coordinate Care Across Teams: Partner with providers, nurses, social workers, recovery coaches, and community organizations to support comprehensive, patient-centered care.
  • Keep Programs Running Smoothly: Assist with schedule management, patient outreach, referrals, prior authorizations, reporting, and other operational functions that support access to care.
  • Make an Impact Beyond the Clinic: Participate in recovery-focused initiatives and collaborate with community partners to strengthen support systems for individuals in treatment.
  • Join a Mission-Driven Organization: Be part of a team committed to improving the health of our communities through compassionate, integrated care for all.

Join PCHC's nationally recognized non-profit organization:

  • Federally Qualified Health Center offering integrated Medical Home Model
  • Collegial professional atmosphere with informed leadership
  • Flexible schedules supportive of work/life balance
  • Competitive compensation and generous benefits
  • PCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more!

Education and Experience:

  • High School Diploma or equivalent required.
  • 2 years of experience working in an outpatient healthcare setting required.
  • 2 years of experience of schedule management experience required.
  • Will have up-to-date training and certification in Healthcare Provider Basic Life Support issued by American Heart Association, American Red Cross or American Health & Safety Institute. Must obtain within 2 weeks if not current at hire.

Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing recruitment@pchc.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.

Penobscot Community Health Care

About Penobscot Community Health Care

PCHC, a non-profit organization founded in 1997, is the only Federally Qualified Health Center in the Greater Bangor area, Waldo County, and in the Jackman region. Its purpose is to ensure access to comprehensive and integrated out-patient health care services to those on MaineCare, Medicare and those both with and without insurance – regardless of their ability to pay. PCHC is recognized as a leader among the nation's Community Health Centers, and has been named an “exemplar practice” by the Robert Wood Johnson Foundation, the nation’s leading health care foundation. PCHC practices are staffed by about 200 clinicians including medical and dental practitioners, mental health providers, physical therapists, pharmacists, and medical specialists. PCHC now provides over 400,000 patient visits for almost 65,000 patients annually. Its four largest practices in Bangor, Brewer, and Old Town are open seven days a week, including all day Saturday and Sunday and weekday evenings by appointment and through four Walk-In Care Clinics, for the convenience of its patients, and the public.

PCHC has sixteen practices and program service sites in the Bangor area, plus one in Belfast, offering a wide range of services including family medicine, dental, pediatrics, geriatrics, nursing home care, psychiatry, mental health and substance abuse services, physical therapy, lab, x-ray, pharmacy and healthcare for the homeless and those at risk of homelessness. In addition, PCHC has a team of medical specialists who deliver a wide range of specialty services including allergy, gynecology, orthopedics, podiatry, dermatology and osteopathic manipulative therapy. All PCHC services are provided with a sliding fee scale based on income through its Affordable Care Program to make certain that everyone can obtain the healthcare services they need. About 7% of PCHC’s budget is funded by Federal operating grants.

Industry
Healthcare & Social Services
Company Size
201-500 employees
Headquarters
Bangor, ME
Year Founded
1997
Website
pchc.com
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