Job Description

Agency

Dept of Health and Human Services

Division

Child Development

Job Classification Title

Program Coordinator IV (NS)

Position Number

65024332

Grade

NC14

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Subsidy Provider Compliance Consultant conducts desk reviews and site visits with licensed child care providers enrolled in the Subsidized Child Care Assistance (SCCA) Program to assess compliance with the Provider Agreement. The role analyzes provider records, identifies training needs, and delivers technical assistance based on findings from monitoring activities. Work includes preparing Notices of Subsidy Action, ensuring completion of Corrective Action Plans, and investigating allegations of noncompliance. The position requires extensive statewide travel, including some overnight trips, and involves both independent and collaborative project work.

This is a regional position based in northeastern North Carolina with travel currently farthest west to Wake County and east to Dare County. Some statewide travel will be necessary. The successful candidate for this position must reside in one of the following counties: Bertie, Camden, Chowan, Currituck, Dare, Edgecombe, Gates, Greene, Halifax, Hertford, Martin, Nash, Northampton, Pasquotank, Perquimans, Pitt, Tyrrell, Wake, or Washington.

Key Duties Include:

• Conduct desk reviews and onsite monitoring visits to evaluate compliance with SCCA Program requirements.
• Obtain and analyze provider records to assess adherence to the Provider Agreement.
• Identify provider training needs and deliver targeted technical assistance based on monitoring results.
• Prepare Notices of Subsidy Action and ensure corrective actions are completed.
• Investigate allegations of noncompliance referred for review.
• Document monitoring findings and prepare compliance reports following SCCA guidelines.
• Provide technical assistance and training during meetings and sessions with child care providers.
• Collaborate with colleagues on project-based assignments requiring coordinated work.
• Travel throughout the region and statewide to complete monitoring activities and attend required meetings or trainings.
• Manage assigned workload to complete reviews, investigations, and technical assistance activities within established timelines.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $52,592.00 - $92,036.00

Recruitment Range: $52,592.00 - $65,979.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Expert‑level customer service and technical assistance skill demonstrated through delivering training to individuals and groups while managing multiple priorities with strong organizational discipline.
• Advanced data management proficiency demonstrated through collecting, entering, evaluating, and preparing detailed reports with consistent analytical accuracy.
• Strong working proficiency with Microsoft Office Suite, including Excel, Outlook, Teams, and Word, applied to data management, reporting, and program analysis.
• Proven experience interpreting and applying Subsidized Child Care Assistance Program policies through precise, detail‑oriented compliance reviews and monitoring processes.
• Intermediate‑level skill using NC FAST for case management or program administration, demonstrated through maintaining data integrity and ensuring efficient workflow execution.

***ANTICIPATED VACANCY***

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is A Fully Remote Work Option

This Is A Regional Position Based In Northeastern North Carolina With Travel Currently Farthest West To Wake County And East To Dare County. Some Statewide Travel Will Be Necessary. The Successful Candidate For This Position Must Reside In One Of The Following Counties: Bertie, Camden, Chowan, Currituck, Dare, Edgecombe, Gates, Greene, Halifax, Hertford, Martin, Nash, Northampton, Pasquotank, Perquimans, Pitt, Tyrrell, Wake, Or Washington.

This Position Is Funded In Part Through Federal Funds

About Child Development and Early Education (CDEE):

The Division of Child Development and Early Education (DCDEE) ensures that the health and safety of children in child care programs, to promote quality child care by implementing evidenced-based standards and to increase access to quality child care to families and children across North Carolina.

About the Subsidy Services Section:

The Subsidy Services Section administers North Carolina’s Subsidized Child Care Assistance Program by allocating funds statewide and developing, implementing, and interpreting program policy. Guidance is provided to county Departments of Social Services and Local Purchasing Agencies through the program’s policy manual and change notices. The section is organized into four units: the Policy Unit, which develops policy and provides consultation; the Technical Assistance Unit, which trains and supports DSS/LPA staff on regulations and procedures; the Program Compliance Unit, which monitors counties and LPAs for correct program administration; and the Provider Compliance Unit, which monitors participating child care providers for compliance and offers technical assistance.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits.

Supplemental Contact Information:

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS:  https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite all potential applicants to apply for positions for which they may be qualified.

Application Process

Be sure to complete the application in its entirety.   Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.
• If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted.  Applications must be submitted by 11:59 PM on the closing date.
• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
• Degrees must be received from appropriately accredited institutions.  Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
• For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. 
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.  If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

CONTACT INFORMATION 

If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov. Resumes will not be accepted in lieu of completing this application.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree from an appropriately accredited institution and three (3) years of experience related to the area of assignment

OR

An equivalent combination of training and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Tresha Walker

Email:

talentacquisition@dhhs.nc.gov