Job Description

Subscription Telesales Supervisor

Application Deadline: 15 June 2026

Department: Shared Support Services

Employment Type: Permanent - Part Time

Location: Basildon

Reporting To: Benjamin Jones

Are you a natural leader with a passion for sales? We're looking for a motivated and experienced Subscription Telesales Supervisor to join our Telesales team in Basildon on a part-time basis. This is a fantastic opportunity to combine hands-on selling with team leadership in a busy sales environment.

Key Responsibilities

• Supervise and support a team of part-time telesales agents on a day-to-day basis, driving sales of newspaper, magazine and digital subscriptions across Newsquest's regional network.
• Allocate workloads and monitor daily and weekly performance against sales and activity targets.
• Deliver on-the-job coaching, guidance and performance feedback to your team.
• Personally undertake telesales activity to generate new subscriptions and hit individual targets.
• Ensure all orders are accurate, genuine and placed with full customer consent.
• Monitor order quality, retention levels and identify trends or areas for improvement.
• Compile and submit accurate weekly performance reports with narrative commentary.
• Represent the company professionally in all customer interactions.
• Participate in call monitoring and quality review processes.
• Ensure customer data is handled in line with Company policy and data protection legislation.

Skills, Knowledge and Expertise

Proven experience in a telesales or telephone-based sales environment.Previous supervisory or team leader experience (desirable).Strong personal sales skills with the ability to lead by example.Excellent communication, coaching and interpersonal skills.Organised and detail-oriented, with the ability to compile accurate reports.A positive, target-driven mindset and a genuine enthusiasm for delivering results.Comfortable working to KPIs including call volumes, conversion rates and cancellation levels.Good understanding of data protection and compliance requirements.

How Success is Measured
Your performance will be assessed against a range of KPIs, including:

• Individual and team subscription sales against agreed targets
• Telesales activity levels — calls made, contact rates and conversions
• Order quality, including cancellation and complaint rates
• Accuracy and timeliness of reporting and administration
• Coaching impact and performance improvement within the team

Experience

• supervisor: 1 year (required)

Benefits

• 25 days holiday + bank holidays + your birthday off
• Holiday buy scheme for extra flexibility
• Structured career progression & ongoing training
• Pension plan
• On-site parking
• Employee Helpline counselling and advice
• Perks & discounts including:
  • Gym membership
  • Cycle to Work scheme
  • Eye care
  • Retail discounts
• Team building days & annual volunteer charity day