Join the Group Support Services team of a growing, Australia-headquartered technology company that provides positioning and automation solutions to industrial and technical markets worldwide. This is a customer-service-first role: you'll be the first point of contact for subscription and billing questions, with reconciliation and admin responsibilities growing as you settle in. Full training is provided on all core systems — no prior subscriptions software experience required.
Be the go-to contact for internal and external customers by phone and email, answering subscription and billing questions clearly and promptly
Scan, review, and log incoming subscription invoices, keeping records accurate and up to date
Support the subscription lifecycle — new sign-ups, renewals, amendments, and cancellations
Help reconcile subscription and billing data across systems, including journal entries and clearing-account reversals
Follow up on overdue invoices with a service-first, relationship-conscious approach
Flag renewal milestones and billing issues to the right team member before they become problems
Contribute ideas to improve processes as you learn the role
Strong customer service skills — clear, empathetic communication by phone and email
A solid grasp of bookkeeping and reconciliation basics
Excellent Excel skills — many processes are still done manually
Sharp problem-solving skills and the ability to pick up new systems and product knowledge quickly
Strong prioritisation and time-management skills when juggling multiple requests
Exposure to ERP or billing/subscription-management platforms — not required, full training provided
Full training on all systems and processes
A clear growth path — start customer-service-led, build into billing and reconciliation ownership over time
Join a genuinely global, growth-stage technology company
A supportive team culture built around learning from mistakes and proactive improvement
If you take pride in getting the details right and making customers feel heard, we'd love to hear from you. Our process is simple: two interview rounds — the first online, the second face-to-face. Apply now.
At Satellite Office, we help businesses build high-performing offshore teams in the Philippines, enabling you to scale quickly, reduce costs, and boost efficiency.
We’re not your typical offshoring provider; we’re your strategic growth partner.
With over a decade of experience and more than 1,800 staff, we’ve helped companies like Send Payments, Uber, Chatime, HelloFresh, King Living, and Pet Circle grow by connecting them with top-tier talent across IT, finance, sales, marketing, operations, customer service, and beyond.
Unlike traditional offshoring or BPO models, with Satellite Office, your offshore staff works directly with you, reporting into your team and aligning with how you work from day one.
We've carefully chosen the Philippines for their strong English proficiency and Western-influenced culture, making communication easy and collaboration feel natural. Watch as your team integrates faster and works as one.
Why should you choose us?
✅ Top talent for any roles, tailored to you
Our expert recruiters source high-quality professionals who fit your exact business needs and culture, whether it's customer service, sales, IT, software development, finance, creative design, digital marketing, or back-office support.
✅ Fully managed, with expert support
We handle all the essentials — HR, payroll, IT, admin, and account management — so you can focus on your offshore team's performance, not paperwork.
✅ Premium office infrastructure
Your remote staff operates from state-of-the-art serviced offices equipped with advanced, reliable network infrastructure, ensuring seamless operations and collaboration.
✅ Hands-on leadership
With dedicated management teams in Australia, the US, and the Philippines, we provide local expertise, strategic insights, and ongoing support to ensure your offshoring journey succeeds.
Ready to see how offshoring can transform your business?
Visit our website or DM us for a free offshoring consultation.
