Job Description

Salary Range:

$63,500 - $90,000

The Subrogation Team Manager - Arbitration is responsible for leading a team of Arbitration Specialists by developing, motivating, mentoring, guiding, and supporting the team's activities to ensure a quality work product, client satisfaction and exceptional recovery results. *Position is hybrid in our Bloomington, IL office.*

RESPONSIBILITIES

• Supervisory responsibilities include overseeing a team of Specialists, preparation of scorecards, work inventory audits, enforcement of department/company policies on attendance, disciplinary procedures, hiring, recognition, as well as the advanced training and skill development of Specialists (includes annual performance appraisal process).
• Handles escalated calls/situations, promptly responds to inquiries from staff to ensure maximum departmental performance and client satisfaction.
• Mentor team of specialists, answering daily emails and questions from the floor.

Qualifications

REQUIREMENTS

• Five years of relevant Subrogation and /or Insurance experience is required.
• Working experience with Arbitration Forums products E-Subro Hub, Total Recovery Solution (TRS) is preferred.
• Associate degree preferred.
• Adjuster license preferred.
• Previous supervisory experience strongly preferred.
• Ability to motivate and drive maximum department collections and develop new and improved techniques to ensure achievement of Afni and client goals.
• Excellent verbal, written and organizational skills are required.
• Proficiency with Microsoft office applications and windows systems are preferred.