Job Description

MSIG USA continues to grow!

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

About the Role

We are seeking an experienced Subrogation Manager to lead and oversee subrogation and recovery efforts across a diverse claims portfolio, including carrier-managed (in-house) claims and TPA-managed claims. This role is responsible for maximizing recoveries, establishing consistent subrogation standards, and ensuring strong governance, performance management, and compliance across internal teams and third-party administrators.

The ideal candidate brings deep technical subrogation expertise, proven experience managing TPAs, and the ability to influence outcomes across complex, multi-stakeholder environments.

Key Responsibilities

Subrogation Leadership & Strategy

• Lead the subrogation and recovery program across carrier-managed and TPA-managed claim portfolios.

• Establish and maintain subrogation standards, best practices, escalation protocols, and authority guidelines.

• Drive early identification of recovery opportunities and minimize recovery leakage.

• Serve as a subject-matter expert on complex, high-exposure recovery matters.

Carrier-Managed Claims Oversight

• Provide guidance and oversight to internal claims teams handling subrogation.

• Support complex liability analysis, recovery strategy, negotiations, and litigation decisions.

• Partner with Claims Leadership, Legal, Finance, and Underwriting to align recovery objectives.

TPA Governance & Performance Management

• Oversee TPAs responsible for subrogation on delegated claims.

• Establish performance expectations, KPIs, reporting standards, and service level agreements.

• Conduct regular performance reviews, audits, and file quality assessments.

• Lead remediation efforts and continuous improvement initiatives with TPAs.

Vendor & Counsel Management

• Manage external recovery vendors and panel counsel supporting subrogation efforts.

• Review litigation strategies, budgets, and outcomes to ensure cost-effective recoveries.

• Maintain vendor scorecards and ensure compliance with engagement and billing guidelines.

Financial Reporting & Analytics

• Track and report on subrogation performance, including gross and net recoveries, cycle time, and conversion rates.

• Partner with Finance to ensure accurate recovery posting, allocation, and reconciliation.

• Deliver insights and recommendations to senior leadership.

Compliance & Risk Management

• Ensure compliance with applicable laws, regulations, and contractual requirements related to subrogation.

• Maintain audit-ready documentation and strong internal controls.

• Coordinate with Legal and Compliance on complex or disputed recovery matters.

Qualifications

• Bachelor’s degree or equivalent experience required

• 7+ years of progressive experience in claims and subrogation/recovery.

• Demonstrated experience managing carrier-managed and TPA-managed claims.

• Strong knowledge of subrogation principles, liability analysis, negotiation, and litigation management.

• Proven ability to manage vendor and TPA relationships with measurable performance outcomes.

• Excellent analytical, communication, and stakeholder management skills.

• • Experience with complex or high-severity claims.

• • Experience in multi-jurisdictional or multinational claims programs.

• • Professional designation (e.g., CPCU, AIC, SCLA) or advanced degree.

• • Familiarity with modern claims management systems and recovery analytics.

What We Offer

• Opportunity to lead a high-impact recovery function with visibility to senior leadership.

• Collaborative environment with Claims, Legal, Finance, and Underwriting partners.

• Competitive compensation, benefits, and career development opportunities.

SALARY: The estimated salary range for this position is $115,000.00 - $150,000.00 per year. This is a good-faith assessment of the salary range for this position only. In determining the actual salary within this range, MSIG USA will consider a candidate’s relevant experience, location, and other job-related factors.

Additional Benefits:

• Healthcare and Retirement Benefits

• Comprehensive medical, dental, and vision coverage

• 401(k) with a generous employer match and profit-sharing contribution

• Wellness incentive program

• Life and accidental death and dismemberment (AD&D) insurance

• Flexible spending programs

• Short-term and long-term disability plans

Additional Benefit Programs

• Paid time off program

• Paid charitable leave

• Paid parental leave

• Tuition reimbursement program

• Personal insurance (auto/homeowners) discounts

#LI-HYBRID

It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!

It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.