Job Description

The Subject Matter Expert is a key role within the Global Operations Services Centers (GOSC) organization, accountable for the end‑to‑end delivery and performance of in-scope activities across assigned service areas (Process SME) or markets (Delivery SME). Both roles act as the Subject Matter Expert and primary point of contact for GOSC, ensuring high‑quality, reliable data services that support commercial and marketing operational activities such as reporting, sales force enablement, e‑permissions, and incentive calculation. Process SME is the SPOC for core service areas of GOSC and drives expertise in terms of stakeholder management, knowledge management, operational excellence, service transitions, and continuous improvement. The Delivery SME will drive the implementation and sustainment of service delivery model enabling scalable, compliant, and efficient global service delivery.

· Drive, implement, and fulfil process excellence initiatives for in‑scope services, including standardization, optimization, and automation.

· Cooperate with key stakeholders on global standardization, optimization, and automation initiatives across Global Operations.

· Ensure desktop procedures and process documentation for data and transactional processes are accurate, complete, and kept up to date.

· Act as SPOC for global project, lead the transformation on behalf of GOSC LT.

· Lead and support service transitions, including onboarding of new services and geographical expansions.

· Ensure effective knowledge transfer and service readiness during transitions and change initiatives.

· Act as the GOSC point of contact for assigned service area representing Global Operations in all in‑scope discussions.

· Serve as the recognized Subject Matter Expert for assigned service area, providing guidance and expertise to GOSC team members.

· Manage relationships with Internal or external stakeholders and vendors for assigned service.

· Act as service vertical expert in discussions related to processes, issues, and changes with team leaders and service vertical teams.

· Leads process improvement and service transition initiatives across GOSC centres to drive efficiency, compliance, and cost savings.

· Share best practices and knowledge across the Global Operations Services Center team.

· Deliver reporting and analytics to COE colleagues and other external teams in line with agreed requirements.

· Coordinates and oversees the execution of transitions, ensuring minimal disruption and successful knowledge transfer.

· Engages with key stakeholders to build alignment and secure support for global initiatives and COE activities.

Work Location Assignment: On Premise

Purpose

Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

School of Leaders

We, as Pfizer Turkey, make a difference with our visionary and pioneering approaches ranging from our concept of raising leaders through rotations, providing international career opportunities to creating a flexible, enjoyable work environment. There are no limits to what we can accomplish to touch lives here!

Flexibility

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

Sales Operations & Admin