(JD) – Subject Matter Expert (SME) 
Location: Indovance 
Department: Operations 
Reports To: BU Head / GL 
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Position Overview 
Indovance is looking for a highly experienced and dynamic Subject Matter Expert (SME) who will act as a domain authority, technical coach, and quality champion across projects and teams. 
The SME will play a critical role in: 
•	Ensuring best-in-class technical quality 
•	Driving process excellence and operational efficiency 
•	Supporting Trial Period (TP) success 
•	Participating in customer discovery discussions 
•	Preventing customer dissatisfaction due to skill gaps** 
This role demands a technically strong, accountable, and extroverted professional with a passion for teaching and mentoring. 
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Key Responsibilities 
1. Domain Leadership & Technical Excellence 
•	Act as the domain expert for assigned discipline. 
•	Define and benchmark best-in-class quality standards. 
•	Challenge teams to raise technical depth and accuracy. 
•	Review complex designs, calculations, and deliverables. 
•	Ensure zero technical compromise in customer submissions. 
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2. Coaching & Capability Building 
•	Mentor and coach engineers to elevate technical capability. 
•	Develop structured learning paths for different experience levels. 
•	Create training modules, SOPs, and technical videos. 
•	Conduct internal knowledge-sharing sessions and workshops. 
•	Build second-line technical strength within the team. 
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3. Process Improvement & Efficiency 
•	Identify bottlenecks impacting productivity and quality. 
•	Lead continuous improvement initiatives. 
•	Standardize best practices and templates. 
•	Drive automation and smarter workflows where applicable. 
•	Improve turnaround time without compromising quality. 
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4. Customer Engagement & Discovery 
•	Participate in discovery meetings with customers. 
•	Provide technical insights during pre-sales and proposal stages. 
•	Support technical proposal preparation and validation. 
•	Translate customer requirements into clear execution strategies. 
•	Ensure commitments made to customers are realistic and achievable. 
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5. Ownership & Accountability 
•	Take ownership of: 
o	Trial Period (TP) success. 
o	Zero loss of customers due to skill gaps. 
o	No TP losses due to weak technical positioning. 
•	Ensure delivery commitments are met in terms of: 
o	Quality 
o	Timeline 
o	Technical integrity 
•	Proactively flag risks and implement corrective actions. 
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6. Operational Excellence 
•	Ensure ongoing operational stability in live projects. 
•	Conduct periodic technical audits. 
•	Maintain quality consistency across accounts. 
•	Work closely with Delivery, Relationship Managers, and QA teams. 
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Desired Traits & Behavioral Expectations 
•	Strong teaching mindset and passion for knowledge sharing. 
•	Extroverted and confident communicator. 
•	Highly accountable and ownership-driven. 
•	Proactive problem solver. 
•	High professional integrity. 
•	Comfortable challenging status quo. 
•	Ability to influence without authority. 
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Qualification & Experience 
•	Bachelor’s / Master’s degree in relevant engineering discipline. 
•	10+ years of strong hands-on domain experience. 
•	Prior experience in mentoring, reviewing, or leading technical teams. 
•	Experience in customer-facing roles preferred. 
•	Strong exposure to international engineering standards preferred. 

Requirements