Job Title: ServiceNow ITOM SME (CMDB, Discovery, Event Management, Service Mapping, AI)
We are seeking an experienced ServiceNow ITOM Subject Matter Expert (SME) responsible for designing, implementing, and optimizing IT Operations Management solutions. The ideal candidate will have deep expertise in CMDB, Discovery, Event Management, Service Mapping, and AI-driven automation, ensuring improved service visibility, operational efficiency, and proactive incident management.
Experience with AI/ML features in ServiceNow (Predictive Intelligence, AIOps,
Navigating Change. Powering Progress. | Reimagining the Future with Birlasoft
Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 12,000+ professional team committed to upholding the Group's 170-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Social Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.
For further information, visit www.birlasoft.com
