Job Description

Area(s) of responsibility

.About Birlasoft:

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

1. About the Job – Ability to relate the product functionality to business processes, and thus offer implementation

advice to customers on how to meet their various business scenarios.

1. Job Title – Lead IT Operating Model (ITOM) Architect
2. Key Responsibilities

Role Overview

The Lead IT Operating Model (ITOM) Architect will drive the end-to-end design and operationalization of a global, platform-centric IT Target Operating Model. This role bridges executive digital strategy with ground-level organizational structures, establishes governance frameworks, defines global vs. regional decision rights, and aligns platform delivery models across enterprise domains such as ERP, Integration, Cloud/Infrastructure, and Data & AI.

Key Responsibilities

• Target Operating Model Design: Define and refine the global IT Target Operating Model blueprint, shifting from traditional siloed/regional IT functions to a modern platform-centric and product-driven model.
• Executive & Stakeholder Alignment: Lead alignment sessions with C-suite stakeholders (CDIO, CIO, CFO, Business Leads) to secure buy-in on ITOM design principles, North Star vision, and trade-offs.
• Governance & Decision Rights: Establish global IT governance charters, decision rights (RACI), steering committee mechanisms, and business relationship management (BRM) interfaces.
• Platform Architecture & Mapping: Group applications and technology capabilities into Business and Tech Platforms, such as SAP/ERP, ServiceNow, Data/AI, and Digital Portals.
• Change & Capability Strategy: Assess organization readiness, identify skill/role gaps, and define transition paths for key leadership and platform roles.

Key Deliverables

• Future-State ITOM Structural Blueprint & Org Topology
• Global IT Decision Rights Matrix & Governance Framework
• Business & Tech Platform Capability Model
• C-Suite Executive Alignment Packages & Strategy Memos

Required Skills & Qualifications

• Experience: 12+ years in technology consulting or enterprise corporate IT leadership roles, with at least 5 years leading global ITOM, IT transformation, or IT M&A/carve-out initiatives.
• Operating Model Expertise: Proven track record implementing platform-centric, product-led, or matrixed global IT operating models in multi-national industrial or complex corporate environments.
• Methodologies: Deep understanding of CMMI capability models, Enterprise Architecture frameworks (TOGAF), ITIL, and Agile governance at scale.
• Soft Skills: Strategic gravitas, executive presence, and strong stakeholder management across global, regional, and country business units.
• Education & Certifications: Master’s degree in Computer Science, Engineering, Business Administration, or related technical discipline.