Job Description

• To assist with daily operations of all Sub-Acute processes, including but not limited to evaluating quality and risk management issues and planning appropriate intervention under the Director’s guidance.
• Provides clinical leadership for nursing staff as assigned and performs related duties as required.
• Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Essential Functions:

• Actively participates in concurrent case review to assure that evidence-based best practices are implemented timely for all residents.
• Responsible for the retrospective data abstracting of all selected outcome indicators that are required for completion of Title 22 and CDPH compliance.
• Assists with the Chart, Staffing Hours and Medical Review of data required for the completion of reports necessary for state compliance.
• Assists the Director in providing risk management support to patients and investigating issues and conducting root cause analyses.
• Manage, plan, organize, coordinate, and improve functions associated with accreditation and regulatory compliance.
• Be part of Sub-Acute Quality performance improvement commit and serve as a member on related hospital committees.
• Coordinates documentation and logs for physician peer review, and drafts correspondence for peer review committee.
• Develops and maintains (with oversite from Department Director) a system for trending & analysis of reported incidents, complaints and claims to identify areas requiring management attention.
• Assist in patient care and care planning when needed and accurately maintains/updates patient records.
• Abstraction of quality/core measures educates staff as necessary on core measures.
• Participate in the recruitment and selection of new staff.
• Develop and implement training programs for staff.
• Prepares the Department schedule, accepts sick calls as needed and modifies the schedule accordingly.
• Manage staff schedules and ensure that adequate staffing levels are maintained.
• Provides feedback and counseling to an employee regarding their performance, including real-time verbal feedback and formal discussions as needed.
• Participates in department performance improvement initiatives.
• Conduct performance evaluations and provide feedback to staff.
• Attends and/or completes monthly, annual, and assigned training.
• Stocks assigned area and maintains work areas clean.
• Maintain current competence for specific area practices.
• Uses clear, concise, professional communication with coworkers, patients, all customers internal and external.
• Uses AIDET in interactions with patients and family members.
• Acts with a sense of urgency when performing tasks.
• Basic unit/department maintenance such as keeping files, drawers, cabinets free from unnecessary clutter.
• Reports on any equipment and or environmental issues for repair.
• Abides by HIPAA (Health Insurance Portability and Accountability Act) regulations.
• Speaks up to stop the line and escalates potential safety events if necessary.
• Completes and attends monthly training assigned.
• Other duties as assigned.

Behavioral Standards:

• Exhibits customer and service-oriented behaviors in everyday work interactions.
• Demonstrates a courteous and respectful attitude to internal workforce and external customers.
• Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude.
• Demonstrates the highest level of professionalism, passion and care when interacting with patients, families, physicians, and hospital staff members.
• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential, embracing ingenuity to service our customers.

Communication/Knowledge:

• Provides accurate and timely written and verbal communication of information in a manner understood by all.
• Able to listen, understand, problem-solve, and carry-out duties to ensure the optimal outcome.
• Able to use IT systems in an accurate and proficient manner.
• Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer’s and co-worker’s time; establishes and maintains effective relationships with customers and co-workers.

Collaboration/Teamwork:

• Contributes toward effective, positive working relationships with internal and external colleagues.
• Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.

Qualifications/Experience:

• At least two (2) years’ experience in acute or sub-acute care setting. Quality experience, preferred.
• Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, strong organizational skills, ability to follow verbal instructions, and PC (computer) skills.
• A capacity to learn, synthesize, make critical judgments, work independently, place patients and families first, and collaborate with the team members who are recognized leaders within health care.

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