Job Description

Style Expert

Location: New Bond Street

Contract: Permanent

Your role @CHANEL:

The Style Expert is responsible for delivering an exceptional, personalised luxury styling experience while elevating the boutique team’s styling expertise and culture. This role requires expert product knowledge, strong fashion sensibility, and an elevated approach to client engagement with team coaching, training, and style leadership. Acting as a mentor to Fashion Advisors, the Style Expert curates tailored, memorable experiences through elevated styling, contributes to boutique performance, fosters a culture of styling expertise, and supports the boutique’s style community.

What impact you can create at Chanel:

• Deliver exceptional, one-to-one styling experiences that reflect each client’s lifestyle, personality, and individual expression of CHANEL style
• Elevate the boutique’s styling culture by acting as a role model, mentor, and coach to Fashion Advisors
• Strengthen client relationships across all segments, from prospects to VICs, through emotional, intimate, and discovery-led journeys
• Drive boutique performance through curated selling, wardrobe building, and cross-category styling
• Contribute to the development of Style Expertise within the boutique by sharing best practices and supporting the Style Expertise roadmap
• Enhance client satisfaction and loyalty by translating feedback into actionable insights for boutique leadership

What you will bring to the role:

• Proven experience as a stylist, Fashion Advisor, or boutique coach/trainer within luxury fashion
• Strong style authority with an advanced understanding of silhouette, proportion, and styling methodology
• Ability to curate complete and interchangeable wardrobes with strong cross-selling and upselling capability
• Deep knowledge of luxury markets, trends, craftsmanship, and client behaviours
• Excellent communication and relationship-building skills, with the confidence to coach, motivate, and train teams
• High standards of presentation, grooming, and professionalism
• Strong operational excellence and attention to detail
• Experience with VIC clients, personal shopping, or image consulting (desirable)
• Multilingual communication skills or formal styling/fashion certifications (desirable)

You are energised by:

• Creating meaningful, personalised client experiences rooted in emotion, discovery, and long-term relationships
• Acting as a style mentor and inspiring others to build confidence and expertise in styling
• Sharing fashion knowledge, best practices, and styling insights with curiosity and generosity
• Working cross-category and cross-collection to showcase the versatility and timelessness of CHANEL creations
• Supporting boutique initiatives, styling activations, and client events
• Monitoring performance, styling KPIs, and client feedback to continuously elevate standards
• Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
  • Restoring Nature and Climate
  • Investing in Circularity
  • Advancing dignity and prosperity
  • Promoting the autonomy of women

What you will gain from this experience:

• The opportunity to position yourself as a recognised style authority within a prestigious luxury Maison
• Exposure to advanced styling, coaching, and leadership responsibilities within a boutique environment
• The chance to build deep, long-term relationships with a diverse and loyal client community
• Ongoing development of your fashion, styling, and mentoring expertise
• The ability to contribute to product strategy, buying feedback, and the broader style community within CHANEL
• The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.

Benefits at CHANEL

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
• Platforms: Multiple Platforms to support across Wellbeing
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

*Benefits are eligibility dependant and subject to change at any time

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.