Job Description

The Role

• Inspire our customers by being their passionate fashion and lifestyle expert, dedicated to delivering an exceptional end to end styling experience.
• Act as Lane Crawford Ambassador, using your clienteling skills to provide a personalised customer experience and build strong long term relationships.
• Proactively engage with customers to identify their unique needs, using your knowledge in styling and selling to provide them with personalised, cross business unit solutions.
• Actively manage your portfolio of customers and continue to grow your customer base and generate referrals.
• Manage your sales and customer database to meet/exceed your individual and team sales targets and KPI’s.
• Proactively capture and provide feedback on products and / or services received from the customers.

The Ideal Candidate

• Has a love of fashion
• Warm, welcoming personality with strong communication skills.
• Always puts the customer first, being attentive and empathetic to their needs.
• Deliver on KPI’s and support the store to achieve its targets.
• Curiosity to learn, develop and build upon existing styling skills and knowledge supported by our Lane Crawford Academy.
• Team player with a collaborative and flexible working style.