Celerion

Study Participant Call Center Representative - Spanish Bilingual

Celerion  •  Tempe, AZ (Onsite)  •  10 days ago
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Job Description

Celerion is committed to swift, exceptional clinical research through translational medicine.  Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster.  
Spoken Spanish-English bilingual fluency is required in our Call Center. In this role, you will answer inbound calls from members of the public interested in participating in our Phase 1 clinical drug trials. You will screen callers for study eligibility, and then collect and enter personal data for those eligible to participate. You will also make outbound calls to schedule appointments, as needed.
This is a  Benefitted Full-Time role which works 40 hours per week. The Call Center operates Monday-Saturday.

Requirements:

  • High school diploma or GED
  • Minimum 1 year of prior call center experience is required
  • Bilingual Spanish-English fluency is required
  • Prior data entry experience is required
  • Must be 18 years of age
  • Must demonstrate excellent communication and customer service skills

Please Note:

  • Candidates must have the ability to work a flexible schedule Monday-Saturday.
  • Initial training occurs for 4-6 weeks during shifts scheduled 9AM-3PM.
  • Once training concludes, the regular work schedule is 40 hours per week
  • Training is onsite at our Screening Center in Tempe, AZ. 
  • Work may shift to home-based (within in the Phoenix, AZ metro area) after 90 days of good performance post-training. 
Celerion Values:       Integrity   Trust   Teamwork   Respect
Are you ready to join our team?
Celerion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, marital status, qualified protected veteran status, or disability.
Celerion

About Celerion

Celerion, a leader in early clinical research, delivers Applied Translational Medicine. Celerion applies our expertise and experience to translating information gained in research discoveries, to knowledge of drug action and effect in humans to support early drug development decisions and the clinical pharmacology labeling of new medicines.

With over 50 years of experience and 600 global clinic beds (including 24 in-hospital), Celerion conducts and analyzes First-in-Human, clinical proof-of-concept, cardiovascular safety (TQT, robust QT), ADME and NDA-enabling clinical pharmacology studies. Celerion provides expertise on modeling and simulation, study design, medical writing (protocols and reports), clinical data sciences, biostatistics, and PK/PD analysis as well as small and large molecule bioanalytical assays through clinical drug development. Regulatory, drug development and program management complement Celerion’s service offerings.

Our operations are strategically located in:

Lincoln, Nebraska (Corporate Headquarters)

Philadelphia, Pennsylvania

Phoenix, Arizona

Belfast, Northern Ireland,UK

Zurich, Switzerland

Vienna, Austria

Richmond, Virginia

Montreal, Quebec, Canada

For more information, visit: www.celerion.com

Industry
Chemicals & Materials
Company Size
1,001-5,000 employees
Headquarters
Lincoln, NE
Year Founded
2010
Website
celerion.com
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