Job Description

David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit English AND Spanish speaking Studio Operations Manager for their Gaming studios in Medellin, Colombia

Position: Studio Operations Manager

Location: Medellin, Colombia

Employment type: Full-time

Remuneration: Competetive salary.

DUTIES AND RESPONSIBILITIES:

• Lead the day-to-day operations of a 24/7 live streaming studio, ensuring uninterrupted service delivery

• Manage and oversee multiple management layers, including 3–4 managers and 200–300 employees

• Ensure operational performance meets SLAs, quality standards, and business objectives

• Drive continuous improvement initiatives across studio operations

• Oversee studio expansion projects, launches, and operational growth initiatives

• Coordinate project timelines, budgets, and delivery with cross-functional teams

• Lead, mentor, and develop managers and large operational teams

• Manage workforce planning, shift scheduling, and staff rotations to ensure optimal coverage

• Drive performance management through appraisals, coaching, performance plans, and corrective actions

• Develop and implement standard operating procedures (SOPs) for studio operations

• Ensure consistent execution of operational processes across all shifts

• Foster a safe, secure, and productive working environment

• Ensure all studio equipment and technical infrastructure remain fully operational

• Coordinate with technical and network teams to resolve live operational issues quickly

• Identify root causes of technical incidents and implement long-term corrective actions

• Support operational readiness for new studio installations and expansions

• Monitor operational KPIs, SLA compliance, service quality, and error rates

• Identify operational risks and implement process improvements to enhance efficiency and stability

• Prepare operational reports and present performance updates to senior leadership

• Drive quality assurance initiatives across all teams and shifts

• Maintain effective communication with clients, global management, and internal stakeholders

• Present operational updates, KPI reports, and improvement initiatives to senior leadership

• Collaborate with central operations, technical teams, and business stakeholders to support operational excellence.

REQUIREMENTS:

• Native/fluent in Spanish(C2) and English both oral and written

• Bachelor's degree or higher

• Proven experience managing operations with responsibility for 80+ employees across multiple teams or shifts

• Experience leading large-scale, 24/7 operational environments

• Previous experience within live casino studios (mandatory)

• Strong operational leadership and people management skills

• Advanced Microsoft Excel skills with experience analysing operational KPIs and SLAs

• Experience managing performance, workforce planning, and operational processes

• Strong problem-solving, decision-making, and organisational skills

• Experience using Power BI

• Experience using Jira

• Background in live streaming, broadcast, or production operations

• Experience within gaming, iGaming, or casino operations

• Experience in IT operations, networking, systems, or technical infrastructure.

BENEFITS:

• Opportunity to lead a large-scale live streaming operation

• International working environment with significant leadership responsibility

• Career progression within a growing live gaming organisation

• Exposure to studio expansion and high-impact operational projects.