Job Description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Training & development

# Studio Office Administrator — Stretch Zone Naples (Vandy)

**Part-time | In-studio | $17/hr + performance bonuses**

## About us

Stretch Zone Naples (Vanderbilt) is a growing assisted-stretch studio in North Naples. We help members move better, feel better, and stay consistent — and we're hiring the person who keeps the studio running day to day.

## The role

You're the front desk, the organizer, and the member-care engine — the person members know by name and the owner leans on to keep everything moving.

## Schedule & pay

• **Schedule:** Monday–Thursday and Saturday, 9:00am–1:00pm (20 hours/week), in-studio
• **Location:** 2359 Vanderbilt Beach Rd, Suite 412, Naples, FL 34109
• **Pay:** $17/hour, plus monthly performance bonuses:
• **$100/month operations bonus** — DPR filed daily, every new lead contacted same-day, retention touches completed, and the social media standard met (4+ organic posts per week, comments and DMs answered within a business day)
• **$3 for every demo you book that shows up** (no cap)

## Responsibilities

**Front desk & member experience**

• Greet members, check-ins, answer phones, book sessions and consultations
• Handle reschedules, cancels, and freezes with care — save attempts, not just processing paperwork
• Own first impressions and the member experience from first call to regular

**Schedule & studio operations**

• Build and manage the weekly staff schedule, coordinate cover for callouts and gaps
• Opening/closing checklists, studio readiness, supplies and inventory
• Coordinate vendors, deliveries, and landlord items as needed

**Lead management & sales support**

• Work the lead pipeline in ClubReady: follow-up sequences, book demos and consultations, track show rates
• Keep lead records clean and flag hot leads to the sales team
• Support new-member onboarding

**Retention & member care**

• Work the daily retention report: members with no first session yet, at-risk members, birthdays, re-evaluations due
• Check-in calls and texts, rebook lapsed members, keep members engaged

**Reporting**

• Own the Daily Production Report: sessions, demos, sales, and collections vs. goals
• Daily pulse to the owner on what's up and what's stuck

**Social media & community**

• Organic social content: photos, short-form video, member stories, studio updates
• Post consistently, reply to comments and DMs
• Support local partnerships and corporate wellness outreach

## What we're looking for

• 1+ years in front desk, office admin, or customer service (fitness/wellness a plus)
• Organized, reliable, and comfortable with scheduling software and CRMs (ClubReady a plus, we'll train)
• Friendly, professional, strong communicator — great on the phone and in person
• Social media savvy (Instagram/Facebook)
• Able to juggle a fast-paced studio without dropping balls

Compensation: $17.00 per hour

Most stretching methodologies try to wait out, overpower, trick, or ignore the stretch reflex. The proven way to increase performance and mobility is to work with the stretch reflex with the revolutionary techniques available through the Stretch Zone® Methodology (SZM). The SZM Practitioner identifies any postural and movement limitations, then tries to correct or mitigate them through specific applied stretching sessions. With a balanced system the customer will reach their true maximum potential, whether they are an professional athlete, weekend warrior, couch potato, or suffering from chronic pain or illness.

A career with Stretch Zone® means not just meeting and maintaining a level of excellence, but continually improving in skill, to further one’s expertise and to advance the industry. As a minimum prerequisite to SZM we recommend a personal training certification in ACE, NASM, ACSM, NSCA or NCSF and/or a license in therapeutic massage or other accredited body work.