Job Description

At Tend, we do dentistry differently — combining hospitality, technology, and clinical excellence to create a patient experience unlike any other. As the Studio Manager, you’ll lead day-to-day operations for your studio, ensuring that patients receive best-in-class care while your team feels supported, engaged, and inspired. You’ll oversee 10-20+ staff members, balancing operational excellence, financial performance, and culture-building in equal measure.

What You’ll Do

• Lead Daily Operations Ensure the studio operates efficiently across staffing, scheduling, inventory, and patient flow.
• Champion Patient Experience Collaborate with providers and staff to achieve or exceed NPS and revenue goals while addressing patient concerns with compassion.
• Drive Performance Monitor KPIs, coach your team in real time, and make adjustments to meet studio targets.
• Develop Your Team Lead onboarding, training, and regular check-ins that build alignment, accountability, and growth for your staff.
• Promote Culture Actively model Tend’s values and foster a culture of respect, inclusivity, and collaboration in the studio.
• Partner Cross-Functionally Work with People, Clinical, and Operations teams to hire, retain, and support a high-performing studio staff.
• Ensure Compliance & Quality Conduct regular walk-throughs to maintain a safe, compliant, and welcoming studio environment.
• Optimize Scheduling Manage staff schedules to balance patient access with efficiency and meet performance goals.

Who You Are

You’re a people-first leader who thrives in a fast-paced, high-volume environment. You live Tend’s values every day and know how to bring them to life in your studio:

• Tend to Others You deliver results that matter to patients and your team while fostering a supportive, caring environment.
• Be Brave Enough to Lead You step into challenges with confidence, making decisions that balance operational needs and patient care.
• Savor the Ride You bring energy and positivity, keeping your team motivated through both busy days and challenges.
• Embrace Our Differences You create an inclusive environment where every team member and patient feels valued and respected.
• Rooted in Growth You’re open to feedback, reflective in your approach, and committed to personal and professional growth.

Role-Based Competencies:

• Grows Other Every Day You coach and grow your team, building future leaders within the studio.
• Keep the Studio in Sync You organize work effectively, aligning people, processes, and priorities to meet studio goals.
• Think Ahead, Act Today You anticipate challenges, think ahead, and act proactively to keep your studio on track.

What You Have

• 5+ years’ experience leading teams of 10+ staff in a healthcare or hospitality environment.
• Experience partnering with clinical providers to deliver care and drive performance.
• 5+ years’ experience in management or operations preferred.
• Proven success managing KPIs, budgets, and operational targets.
• Strong communication and interpersonal skills, with a proven ability to influence and motivate teams.
• A passion for creating a positive culture and delivering an outstanding patient experience.
• Agility and problem-solving skills to thrive in a high-growth, fast-paced environment.

Physical Requirements
This position requires the ability to perform the essential job duties listed, with or without reasonable accommodation:

• Ability to sit, stand, and move around the studio for extended periods while supporting front desk operations and studio needs.
• Manual dexterity and proficiency with office technology, including computer systems, phones, and point-of-sale tools.
• Adequate vision (with or without correction) to review schedules, financial presentations, reports, and other documentation.
• Ability to bend, reach, and move throughout the studio to assist with daily operations such as tidying, organizing, and preparing the space.
• Occasional lifting or movement of supplies, packages, and equipment up to 25 pounds.
• Ability to communicate clearly and compassionately with guests, team members, and cross-functional partners both in person and through technology.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

What We Offer

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:

• 🩺 Health Comes First – Medical, dental, and vision insurance — plus our own Dental Wellness Program
• 🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.
• 💰 Plan for the Future – 401(k) with company match
• 💡 Support, When You Need It – Life & AD&D insurance, EAP, legal support, and more
• 🛍️ Smart Spending Options – FSAs, HSAs, and pre-tax transit benefits

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