University Financial Aid- Loan Repayment Support (FWS)
Purpose:
Grand Canyon University is seeking a Loan Repayment Advisor to support the mission of Grand Canyon University through GCU’s University Financial Aid department. The purpose of the position is to assist in lowering the University’s Cohort Default Rate.
Primary Responsibilities/Accountabilities/Essential Functions:
Handle inboundoutbound calls while providing excellent customer service
Utilize critical thinking skills to counsel students regarding the successful repayment of their federal student loans
Become well-versed in student loan repayment and postponement options
Be professional and discreet; maintain student confidentiality
Equipment Used and Responsibility:
Equipment required and provided by the University: laptop, monitor, mouse, and headset
Programs needed to function in the job:Microsoft Suite, Loan Tracker, and Jabber
Qualifications:
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to successfully multi-task while navigating multiple systems
Must have basic knowledge of Microsoft Office programs suchas Outlook and Teams
Willingness to work during breaks a plus
Hours of Operation are Monday – Friday: 8:00am-6:00pm, Arizona Time
The position is remote at your own location and must be within 30 miles of campus
Phoenix locals preferred
Experience/Education:
Grand Canyon University is committed to a student first policy. Therefore, allapplicants must meet the following eligibility requirements to be consideredfor student employment:
Enrolled at GCU as a full-time student in a Bachelor’s programor Master’s program
Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as aMaster level student
Maintain good financial and academic (SAP) standing with the University
You may be subject to termination if you fall below the minimum requirements.
Pay Rate: Minimum Wage
Anticipated End Date: June 30, 2027
