Job Title: Student Success Marketing and Customer Support Specialist - BC
Job Classification: Marketing and Communications, Student
Department: Center for Academic Success and Engagement
Hiring Manager: Ron English
Contact: Ronald_English@baylor.edu
Work Schedule: 20hrs/week (could be fewer), Flexible working schedule and option to work remotely
Desired Length of Employment: Fall/Ongoing
Pay Rate: $15.00/hr
Key Components:
The purpose of this position is to support the work of Baylor's Application Administrator for the EAB
Navigate platform.
Duties and Responsibilities:
Serves as first point of contact for inquiries.
Reviews and responds to ticketing requests.
Summarizes data needs.
Provides administrative configuration support for specific areas of the platform.
Coordinates Navigate events, including onsite visits from EAB team as well as scheduling ongoing
Navigate training series, working group meetings, etc.
Leads Navigate communication efforts, including publishing a monthly Navigate newsletter.
Develop marketing campaign for Navigate Student app.
General Qualifications:
Must be enrolled in a graduate program at Baylor.
Must adhere to strict confidentiality and ethical guidelines.
Must be able to work independently and follow structured deadlines.
Must be detail-oriented.
Must provide friendly customer service.
Must have excellent communication and marketing skills.
Experience in marketing, data analysis, and customer service is a plus.
Employer: Baylor University
Work Location: Sid Richardson Building, West Wing basement
Work Address: 1410 S 3rd St, Waco, TX 76798
