Job Title: Office Assistant
Job Classification: Administrative and Office Services, Student
Department: Campus Living & Learning
Hiring Manager: MadeleineRuth Norman
Contact: madeleineruth_norman@baylor.edu
Work Schedule: Flexible working hours
Desired Length of Employment: Fall/Spring
Pay Rate: $8.00
Key Components:
i. Monitor door security and inform appropriate staff if any issues arise [i.e., Community Leaders (CLs), Residence Hall
Director (RHD)
ii. Provide administrative support to residents including, but not limited to: room access support [e.g., unlock codes], and
checking out equipment
iii. Assist in maintaining accurate log books for unlock codes, maintenance issues, equipment check-out, lost and found, and
gift registries
iv. Be knowledgeable of on-campus locations and resources
v. Support residents in communicating issues of concern to other members of the hall staff
vi. Enforce and uphold Campus Living & Learning policies and procedures
vii. Complete other administrative tasks as assigned by the supervising RHD
Learning Outcomes:
i. Excellent customer service skills (in-person, per telephone, and via email)
ii. Organization and creativity in administrative responsibilities
iii. Proficiency in problem-solving; responding to issues with consistency, accuracy, and adaptability
iv. Understanding of the internal operations of a major, complex system (i.e. residence hall).
v. This includes but is not limited to: facilities management, technical operations, safety & security monitoring.
Required Skills:
i. Typing
ii. Ability to learn a computer program for Front Desk functions
iii. Ability to complete administrative tasks as requested
iv. Ability to provide customer service to a diverse population
v. Ability to work on a team with a positive attitude.
vi. Time management and flexibility of schedule
vii. Sound judgement to respond to needs/crises as they arise
Employer: Baylor University
Work Location: Texana House
Work Address: 1311 S 5th St
