Job Title: Help Desk+ Support Consultant
Job Classification: Business Operations, Student
Department: Information Technology Services
Hiring Manager: Stephanie Sanchez
Contact: Stephanie_Sanchez@baylor.edu
Work Schedule: Minimum of 10 hrs per week between 7:30 am and 7:00 pm Monday-Friday and 1:00 pm and 7:00 pm Saturday and Sunday
Desired Length of Employment: Fall/Ongoing
Pay Rate: $10.00/hr
Key Components:
This student position is responsible for providing support to students, faculty, and staff at HelpDesk+ in Moody Library. This position is responsible for the following:
Receive and release computers for service and resolve computer software/connectivity/printing issues.
Respond to inquiries from faculty, staff, and students regarding computer hardware, software, printer, and wireless network-related issues.
Diagnose and resolve technical problems related to computer systems, software applications, printers, and network connectivity.
Install, configure, and maintain computer software applications.
Provide support for applications, networks, and printers.
Provide training to faculty, staff, and students on using technology resources.
Ensure the security and confidentiality of sensitive information and data.
Assist with checking in/out technology equipment.
Complete daily tasks including but not limited to sending emails, completing inventory, and maintaining equipment.
Perform business operations duties for assigned area of responsibility
Provide excellent customer service to clients
Ability to prioritize and take initiative
Assist with various projects, activities and tasks related to business operations
Ability to comply with University policies
Maintain regular and punctual attendance
Employer: Baylor University
Work Location: Moody Library
Work Address: 1312 S 3rd St, Waco, TX 76798
