Job Description

Job Title: Student Worker - Help Desk+ Support Consultant

Job Classification: Business Operations, Student

Department: Information Technology Services

Hiring Manager: Stephanie Sanchez

Contact: stephanie_sanchez@baylor.edu

Work Schedule: Minimum of 10 hours per week between 7:30am and 7pm Monday-Friday and 1p and 7pm Saturday and Sunday.

Desired Length of Employment: Fall/Spring Ongoing

Pay Rate: $10/hr

This student position is responsible for providing support to students, faculty, and staff at HelpDesk+ in Moody Library. This position is responsible for the following:

• Receive and release computers for service and resolve computer software/connectivity/printing issues.
• Respond to inquiries from faculty, staff, and students regarding computer hardware, software, printer, and wireless network-related issues.
• Diagnose and resolve technical problems related to computer systems, software applications, printers, and network connectivity.
• Install, configure, and maintain computer software applications.
• Provide support for applications, networks, and printers.
• Provide training to faculty, staff, and students on using technology resources.
• Ensure the security and confidentiality of sensitive information and data.
• Assist with checking in/out technology equipment.
• Complete daily tasks including but not limited to sending emails, completing inventory, and maintaining equipment.
  
• Perform business operations duties for assigned area of responsibility
• Provide excellent customer service to clients
• Ability to prioritize and take initiative
• Assist with various projects, activities and tasks related to business operations
• Ability to comply with University policies
• Maintain regular and punctual attendance

Employer: Baylor University

Work Location: Moody Library

Work Address: 1312 S 3rd St, Waco, TX 76706