Job Description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com

Student Wellbeing Manager is responsible for fostering a positive and supportive environment by delivering on-site welfare support to employees, building a strong sense of community, and leading wellbeing initiatives. This role involves developing and maintaining a comprehensive Welfare Guide, providing regular on-site training sessions on mental health and wellbeing, and acting as a key point of contact for welfare concerns. Additionally, the Welfare Manager supports the broader management team with day-to-day operational tasks to ensure the smooth running of the site

Key Role Responsibilities

Student Support & Welfare Management

• Provide direct support to students facing mental health or welfare challenges.

• Signpost students to appropriate external services (e.g., university support, GPs, counselling, charities).

• Lead on debt-related conversations where necessary, offer personal support, and manage documentation packs.

• Act as first point of contact for welfare-related incidents, escalating when appropriate

• Maintain accurate, confidential welfare case records in line with safeguarding and GDPR requirements.

Programmes & Events

• Deliver a structured wellbeing events programme aligned with the student lifecycle.

• Run events focused on mental health, budgeting, social connection, and personal development.

• Engage external contractors, charities, and wellbeing partners to enhance programmes.

• Monitor participation and feedback to continuously improve the wellbeing calendar.

Community Building

• Improve resident communication throughwellbeing updates, and digital channels.

• Host flat meetings, mediate disputes, and support students in conflict resolution.

• Foster an inclusive community and promote peer-to-peer support initiatives (e.g., buddy schemes, cultural integration).

• Encourage shared responsibility for cleanliness, respectful co-living, and positive community standards.

Operational Support

• Work as part of the property team, supporting and respecting colleagues to deliver exceptional resident living.

• Support the creation of a positive, memorable experience for residents.

• Deliver customer service front-of-house, anticipating and exceeding resident expectations.

• Respond positively to customer queries and complaints, undertaking appropriate action in line with company procedures.

• Support and attend property-wide events and community activities.

• Conduct regular community walks and room inspections to identify early wellbeing or hygiene concerns.

• Advise students on cleanliness and hygiene standards, encouraging healthy living habits to reduce the likelihood of pest or health problems.

• Support incident management outside direct welfare (e.g., behavioural issues, disputes).

• Act as a role model by demonstrating company values at all times.

• Actively interact with residents to proactively improve service delivery and welfare awareness.

• Participate, where required, in the on-call rota to provide out-of-hours emergency support for the community.

• Develop policy and procedures that can standardise the wellbeing approach across the city with wider effects at Greystar level.

• Develop and maintain external relationships with providers and charitiesto establish a support network for students.

• Develop and deploy training programmes for operational team members, to ensure compliance with signposting, welfare responseand community engagement.

Training & Resources

• Develop and maintain a Welfare Guide outlining responses to welfare scenarios and escalation pathways.

• Deliver welfare awareness training to on-site staff, ensuring confidence in basic protocols.

• Arrange or provide local training (e.g., safeguarding refreshers, cultural awareness, wellbeing first aid) to reduce reliance on external options.

• Stay up to date with local student wellbeing networks, charities, and referral partners.

About You

Knowledge & Qualifications

• Good level of general education.

• Fluent English verbal and written communication skills.

• Proficient in Microsoft Office (Word, Excel, Outlook) and confident in using databases or booking systems (training provided on in-house systems).

• Excellent organisational skills, with the ability to manage multiple cases and initiatives.

• Emotionally intelligent, compassionate, and highly resilient.

• Strong experience in a wellbeing, safeguarding, or mental health-related leadership role.

• Self and culturally aware, able to adapt relationship-building, communication, and negotiation skills to suit diverse audiences.

• Demonstrable experience working with young adults, ideally within higher education or student accommodation.

• Significant experience managing and supporting individuals with complex mental health needs or trauma.

• Understanding of debt management processes and awareness of support services (training provided).

• Knowledge of relevant legislation, including GDPR, The Care Act, Prevent Duty, and mental capacity frameworks.

• A strong team player, but also capable of working autonomously and taking ownership.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.