Job Description

• Join a vibrant residential community and play a key role in supporting students as they transition to university life.
• Combine admissions, customer service and student support in a varied and rewarding role at University Hall.
• Full-time (1.0 FTE) appointment on an ongoing basis.
• Base salary range: $80,293 – $85,291 p.a. (pro-rata) plus 17% superannuation.

About the area

University Hall (UniHall) is UWA's residential college located on the Crawley campus and home to more than 770 students from across Western Australia, Australia and around the world. It provides a diverse, inclusive and supportive living environment where students can thrive academically, socially and personally.

More than just accommodation, UniHall is a vibrant community focused on student wellbeing, belonging, leadership development and academic success. Working closely with university and external stakeholders, the team delivers an exceptional student-centred residential experience that supports students throughout their university journey.

About the opportunity

• Support the end-to-end resident admissions journey, including applications, offers, acceptances, onboarding, accommodation agreements and transition processes.
• Deliver exceptional front-line customer service by responding to enquiries from prospective and current residents, families and visitors via phone, email and in person.
• Coordinate key administrative activities including accommodation finance administration, room transfers, occupancy management, resident records, property-related processes, Welcome Day activities and community events

About you

• Experience in an administration, customer service, student services, accommodation services or resident services environment.
• Demonstrated commitment to delivering high-quality, resident-focused or customer-centred service.
• Strong communication and interpersonal skills, with the ability to confidently respond to enquiries and build positive relationships with a diverse range of stakeholders.
• Excellent organisational skills, attention to detail and the ability to manage competing priorities while maintaining accurate records and data integrity.
• Strong digital literacy, including Microsoft Office applications and database systems. Experience with student management, accommodation management or CRM systems such as StarRez is highly regarded.

Note Employment checks will include information on gender-based violence, sexual harassment, and related misconduct to meet legal obligations. A current National Police Clearance and a Working with Children Check, will be required by the successful applicant.

Student Transistion Assistant PD.pdf

To learn more about this opportunity, please contact Jamie Tang at Jamie.Tang@uwa.edu.au

For enquiries on the recruitment process, please contact Zander Ribbens at Zander.Ribbens@uwa.edu.au=

How to apply

Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

Closing date: 11:55 PM AWST on Sunday 23rd August 2026.

This position is only open to applicants with relevant rights to work in Australia.

About the University

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university.

Learn more about us.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.

If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.

If you have queries relating to your application, please contact the individual named in the advertisement. Alternatively, please contact the Talent team at people@uwa.edu.au with details of your query. To enable a quick response, please include the 6-digit job reference number.