Job Description

Requisition IDreq37181
Working TitleStudent Support Tech Aid
Pay$12.00 Hourly
CampusGallup
DepartmentGallup Computer Service Instruction (710A)
Employment TypeStudent Employment
Student TypeWork-Study
StatusNon-Exempt
Background Check Required
For Best Consideration Date7/21/2026
Position Summary

Provide computer assistance to all ITS customers (including students, staff, faculty, and the public) for computer and network problems.

DUTIES AND RESPONSIBILITIES:

1. Answer customer requests via telephone, chat, AAQ’s and walk-in.
2. Provide support per the Support Center triage process:
   1. Accurately log call, including description of issues, required information, and troubleshooting steps.
   2. View all Whiteboards for current issues and outages.
   3. Search Public and Private FastInfo Knowledge bases for answers/troubleshooting steps and relevant processes and agreements.
   4. Provide customer with answer/troubleshooting if possible.
3. Perform testing of new ITS Services.
4. Special projects as assigned.
5. Other job-related duties as assigned.

Minimum Qualifications
Preferred Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Basic problem solving skills.
• Excellent communication skills.
• Good customer service skills.
• Openness to learning new skills and technologies.
• Basic level of technical expertise, including familiarity with email, MS operating systems, MS Office, and the internet.

Application Instructions

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

Required Documents: -Resume -Cover Letter

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.