Virginia's Community College System

Student Support Specialist (*Restricted)

Virginia's Community College System  •  $58k/yr  •  Onsite  •  6 hours ago
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Job Description


Posting Summary

Working Title
Student Support Specialist (*Restricted)
Role Title
Education Support Spec II
Role Code
29143-FP
FLSA
Nonexempt
Pay Band
03
Position Number
280R0099
Agency
Northern VA Community College
Division
NV280-VP Workforce Development
Work Location
Prince William - 153
Hiring Range
$58,000/yr
Emergency/Essential Personnel
No
EEO Category
5-Paraprofessionals
Full Time or Part Time
Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
No
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule
Monday-Friday 8:30 a.m. to 5:00 p.m. and occasionally work evenings and weekends.

Sensitive Position
No
Job Description
General Description:
The Student Support Specialist provides customer service functions, enrollment and program support for NOVA Workforce. This position will be responsible to serve the students and NOVA Community at large in a timely fashion.

*This position is not eligible for telework.*


Duties and Tasks:
  • Provide quality customer service
  • Identify and assess customer’s needs to achieve satisfaction
  • Handle customer complaints and provide appropriate resolutions and alternatives
  • Perform registration tasks and/or provide guidance to students
  • Enter and maintain accurate data into the student information system
  • Issue enrollment confirmation emails and letters
  • Troubleshoot and resolve enrollment problems
  • Ensure that instructors have all instructional materials needed
  • Organize and maintain files and records
  • Assist program developers/managers/coordinators to ensure logistical arrangements for programs are met
  • Provide general office support tasks
  • Assist with the marketing of classes
  • Perform other related duties as required

*This position is restricted and is funded with non-continuous or non-recurring funding and is subject to continuation based on fiscal year funds and the needs of the College.


Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.


KSA's/Required Qualifications
KSAs:
  • The ability to adapt and respond to different audiences
  • Excellent written and oral communication skills
  • Strong interpersonal and organizational skills
  • Ability to work cooperatively with students, instructors and staff; especially as part of a team
  • Ability to work on multiple projects independently, at times under stress
  • Ability to develop and prepare reports
  • Ability to provide accurate information and courteous customer service
  • Ability to interact effectively with internal and external customers
  • Attention to detail and ability to take initiative


Minimum Work Experience:
  • Experience in Microsoft Office Suite.
  • Experience in an office setting with office procedures, managing files, schedules and paperwork.
  • Customer service and forward-facing experience.
  • Administrative office experience
  • Must be willing to work at multiple Workforce locations due to the needs of the business


Additional Considerations
  • Experience in a higher education setting.
  • Experince working with enrollment.
  • Experience working with under-served and underrepresented populations
  • Bilingual abilities are a plus.


Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
Maybe required to travel between NOVA Campuses.

Posting Detail Information

Posting Number
CLS_4554P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
07/01/2026
Job Close Date
07/05/2026
Open Until Filled
No
Agency Website
www.nvcc.edu
Contact Name
Email
Phone Number
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS), or the Department for the Blind & Vision Impaired ( DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information
Northern Virginia Community College ( NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.
At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA To learn more about NOVA’s commitment to inclusive excellence, please visit At a Glance | Northern Virginia Community College
NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.
We strive to ensure our employees have tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit our website at www.nvcc.edu
The security of our students, faculty, and staff is very important at NOVA Please take a moment to review NOVA’s Annual Security Reports


Employees must reside in Virginia, Maryland or District of Columbia.

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/


EEO Statement
The Virginia Community College System ( VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement
The Virginia Community College System ( VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.


Quicklink for Posting https://jobs.vccs.edu/postings/97835
Virginia's Community College System

About Virginia's Community College System

Since 1966, Virginia’s Community Colleges have given everyone the opportunity to learn and develop the right skills so lives and communities are strengthened. By making higher education and workforce training available in every part of Virginia, we elevate all of Virginia. Together, Virginia’s Community Colleges serve more than 252,000 students each year.

At VCCS.edu you can find higher education resources and information about educational opportunities including targeted information about Virginia’s community colleges, our courses of study, degree and certificate program availability and requirements, admission requirements, and student services to help you pursue career opportunities.

Industry
Education & Training
Company Size
201-500 employees
Headquarters
Richmond, VA
Year Founded
1966
Website
vccs.edu
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