Job Description

*SFSU INTERNAL APPLICATIONS ONLY*

Working Title

Student Success & Workforce Partnerships Coordinator

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

Office of Research and Sponsored Programs/Graduate Studies & Career Development

Appointment Type

Temporary: Position will end on or before Nov 30, 2027. Permanent status cannot be earned in this grant funded position. This Temporary appointment can be concluded prior to the stated temporary appointment end date, normally with a two-week notice period. Continuation of this temporary appointment is contingent upon grant funding.

Time Base

Full-Time

Work Schedule

Monday through Friday; from 8:00 am to 5:00 pm

Anticipated Hiring Range

$5,274.00 –$5,597.00 per month ($63,288.00 – $67,164.00 annually) Salary is commensurate with experience.

Position Summary

Under the general direction of the Associate Dean of Graduate Studies & Career Development and in collaboration with the Project Lead, the Student Success & Workforce Partnerships Coordinator coordinates implementation of the federally funded Strengthening Institutions Program (SIP). Working closely with Career & Leadership Development, the Institute for Civic & Community Engagement, the Division of Undergraduate Education and Academic Planning, First-Year Experience, academic advising, faculty, employers, community organizations, alumni, and other campus partners, the incumbent serves as the operational connector for the university's Student Success and Career Pathways Ecosystem.

Position Information

Cross-Unit Coordination and Student Success & Career Pathways Ecosystem Implementation

• Coordinate operational implementation of activities supporting the university's Student Success and Career Pathways Ecosystem in alignment with project goals, timelines, and performance objectives.
• Serve as the primary operational connector among Career & Leadership Development, the Institute for Civic & Community Engagement, the Division of Undergraduate Education and Academic Planning, First-Year Experience, academic advising, academic colleges, faculty, employers, community organizations, alumni, and other campus partners to facilitate communication, collaboration, and coordinated delivery of student success and career-connected learning initiatives.
• Coordinate cross-unit operational workflows, referral processes, and shared implementation activities that strengthen collaboration while supporting the distinct roles and responsibilities of participating campus units.
• Collaborate with campus partners to identify opportunities that expand student participation in career readiness, experiential learning, employer engagement, mentoring, undergraduate research, academic internships, community-engaged learning, and other career connected learning opportunities.
• Coordinate project implementation schedules, deliverables, meetings, communications, and follow-up activities to support successful implementation of project initiatives.
• Develop, implement, and maintain operational procedures, workflow documentation, and resource materials that strengthen institutional capacity and support long-term sustainability of project initiatives.
• Identify operational challenges and recommend process improvements that enhance collaboration, efficiency, and delivery of student success and career-connected learning initiatives.
• Collaborate with the Project Lead to implement strategic priorities and support achievement of project goals and objectives.
• Foster collaboration among participating campus units by identifying opportunities to improve shared operational processes, technology solutions, referrals, and coordinated service delivery.
• Recommend operational improvements that strengthen collaboration, improve efficiency, and enhance the student experience across the Student Success and Career Pathways Ecosystem.

Employer, Community, and Workforce Partnership Coordination

• Coordinate operational activities that support employer, industry, alumni, government, and community partnerships supporting internships, community-engaged learning, undergraduate research, mentoring, employer engagement, and other career-connected learning opportunities.
• Coordinate project implementation schedules, deliverables, meetings, communications, and follow-up activities to support successful implementation of project initiatives.
• Develop, implement, and maintain operational procedures, workflow documentation, and resource materials that strengthen institutional capacity and support long-term sustainability of project initiatives.
• Identify operational challenges and recommend process improvements that enhance collaboration, efficiency, and delivery of student success and career-connected learning initiatives.
• Collaborate with the Project Lead to implement strategic priorities and support achievement of project goals and objectives.
• Foster collaboration among participating campus units by identifying opportunities to improve shared operational processes, technology solutions, referrals, and coordinated service delivery.
• Recommend operational improvements that strengthen collaboration, improve efficiency, and enhance the student experience across the Student Success and Career Pathways Ecosystem.

Employer, Community, and Workforce Partnership Coordination

• Coordinate operational activities that support employer, industry, alumni, government, and community partnerships supporting internships, community-engaged learning, undergraduate research, mentoring, employer engagement, and other career-connected learning opportunities.
• Collaborate with Career & Leadership Development, the Institute for Civic & Community Engagement, and other campus partners to coordinate shared partner engagement activities while supporting each unit's distinct partnership goals and responsibilities.
• Coordinate onboarding, communication, and operational support for employers, community organizations, alumni, and other external partners participating in the Student Success and Career Pathways Ecosystem.
• Collaborate with ICCE staff to support operational processes, partner onboarding, and shared technology workflows that facilitate academic internships, community-engaged learning, and other experiential learning opportunities.
• Collaborate with Career & Leadership Development staff to coordinate employer engagement activities that expand career readiness, workforce preparation, internships, mentoring, networking, and other career-connected learning opportunities.
• Coordinate employer and community partner participation in career fairs, networking events, workshops, information sessions, recognition events, and other project-related activities.
• Maintain shared partner information, engagement records, and opportunity data within GivePulse and other university systems to support collaboration, reporting, coordinated engagement, and long-term relationship management across participating campus units.
• Coordinate communications and referrals among campus units to connect employers, community organizations, faculty, staff, and students with appropriate university programs, services, and opportunities.
• Identify opportunities to strengthen collaboration among Career & Leadership Development, the Institute for Civic & Community Engagement, employers, community organizations, and other campus partners that expand student access to career-connected learning and workforce experiences.

GivePulse Administration, Shared Systems, and Reporting

• In partnership with the Institute for Civic & Community Engagement, coordinate the day-to-day administration, implementation, and continuous improvement of the GivePulse platform supporting the Student Success and Career Pathways Ecosystem.
• Collaborate with ICCE staff to support platform configuration, shared operational workflows, documentation, and business processes that facilitate academic internships, community-engaged learning, employer engagement, mentoring, undergraduate research, and other career-connected learning opportunities.
• Coordinate onboarding, training, consultation, and user support for faculty, staff, students, employers, alumni, community organizations, and campus partners utilizing the GivePulse platform.
• Troubleshoot user, operational, and platform-related issues by researching solutions, coordinating issue resolution, and serving as the primary liaison with GivePulse customer support to ensure timely resolution and continuous improvement.
• Coordinate platform configuration, including user accounts, opportunity management, forms, pathways, digital credentials, reporting features, and other functionality that supports student success and career-connected learning initiatives.
• Collaborate with ICCE staff to develop and maintain platform documentation, standard operating procedures, user guides, and training resources that strengthen institutional knowledge, support cross-training, and ensure long-term operational sustainability.
• Monitor platform utilization, participation records, and data quality to support accurate reporting, assessment, and continuous improvement.
• Generate reports, dashboards, and participation data to support project evaluation, grant reporting, operational decision making, and institutional planning.
• Collaborate with the Project Lead, Institutional Research, Information Technology Services, Academic Technology Services, ICCE staff, and other campus partners to support platform enhancements, reporting needs, system improvements, and campus-wide adoption of GivePulse.
• Coordinate cross-training and knowledge sharing with ICCE staff to strengthen institutional capacity, operational continuity, and long-term sustainability of the GivePulse platform.

Communications, Marketing, and Student Engagement

• Coordinate communications and marketing strategies that increase awareness of the Student Success and Career Pathways Ecosystem, career-connected learning opportunities, and project initiatives.
• Develop and manage content for websites, newsletters, email communications, social media, digital signage, and other communication platforms that promote project initiatives, events, student opportunities, and campus resources.
• Coordinate marketing campaigns highlighting internships, community-engaged learning, academic internships, undergraduate research, mentoring, employer engagement, workforce partnerships, and other career-connected learning opportunities.
• Develop and coordinate stories, spotlights, and promotional materials that showcase students, faculty, employers, alumni, community organizations, and project accomplishments.
• Collaborate with Career & Leadership Development, the Institute for Civic & Community Engagement, and other campus partners to coordinate communications, outreach, and promotional efforts supporting shared initiatives and campus events.
• Coordinate promotion and outreach for employer engagement activities, workshops, networking events, career fairs, service events, faculty programs, and other project-related activities.
• Monitor communication and engagement efforts and recommend strategies that increase awareness, participation, and utilization of project programs, services, and opportunities.
• Ensure communications and outreach materials are consistent with university branding, accessibility standards, and project goals.
• Collaborate with ICCE and Career & Leadership Development staff to coordinate communication strategies that highlight shared partnerships, student opportunities, and institutional impact across the Student Success and Career Pathways Ecosystem.

Program Operations, Reporting, and Administrative Support

• Coordinate day-to-day operational activities supporting implementation of the Strengthening Institutions Program, including project logistics, scheduling, meeting coordination, and administrative support.
• Monitor project timelines, deliverables, and operational milestones and coordinate follow-up activities to support successful implementation of project objectives.
• Coordinate collection, organization, and maintenance of project records, reports, correspondence, and other documentation supporting grant implementation, assessment, compliance, and institutional reporting.
• Prepare reports, presentations, meeting materials, and other documents supporting project implementation, communication, and decision making.
• Coordinate data requests and documentation from participating campus units to support project evaluation, assessment, grant reporting, and continuous improvement.
• Recommend improvements to administrative processes, operational workflows, and documentation that strengthen collaboration, efficiency, and long-term institutional capacity.
• Coordinate project meetings, advisory groups, employer and community partner meetings, and other collaborative activities by preparing agendas, materials, meeting summaries, and follow-up action items.

Other duties as assigned

Minimum Qualifications

• General knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.
• Demonstrated ability to independently plan, organize, coordinate, and implement complex projects involving multiple priorities and stakeholders.
• Demonstrated expertise in research, analysis, evaluation, and interpretation of information to develop sound conclusions and recommendations.
• Ability to understand complex issues from a broad organizational perspective and develop strategic and operational solutions.
• Demonstrated ability to exercise independent judgment and discretion in interpreting policies, analyzing problems, and recommending appropriate courses of action.
• Ability to establish and maintain collaborative working relationships with faculty, staff, administrators, students, and external partners.
• Demonstrated ability to effectively communicate information and ideas through written reports, presentations, and facilitation of meetings and collaborative processes.
• Ability to analyze data, evaluate program effectiveness, and develop recommendations that support continuous improvement and informed decision making.
• Demonstrated ability to coordinate complex projects, facilitate collaboration among multiple stakeholders, and manage competing priorities while maintaining attention to detail.

Preferred Qualifications

• Master's degree in higher education, student affairs, public administration, business administration, nonprofit management, communications, education, or a related field.
• Three or more years of progressively responsible professional experience in higher education, workforce development, career services, experiential learning, community engagement, project coordination, or a related field.
• Experience coordinating complex, cross-functional projects involving multiple stakeholders and campus or community partners.
• Experience working collaboratively with faculty, staff, students, employers, community organizations, government agencies, alumni, or other external partners.
• Experience supporting career readiness, experiential learning, community-engaged learning, academic internships, undergraduate research, employer engagement, workforce development, student success initiatives, or related higher education programs.
• Experience administering, configuring, or supporting technology platforms such as GivePulse, Handshake, CRM systems, Salesforce, or similar engagement, relationship management, or project management systems.
• Experience developing operational workflows, documentation, training materials, standard operating procedures, or business process improvements.
• Experience coordinating communications, marketing, social media, websites, newsletters, and outreach campaigns to increase participation and engagement.
• Experience planning and coordinating workshops, conferences, career fairs, community engagement activities, employer events, or other campus programs and special events.
• Experience collecting, analyzing, and reporting data to support assessment, continuous improvement, program evaluation, or grant reporting.
• Demonstrated ability to build collaborative relationships and work effectively across organizational units while supporting shared goals and maintaining positive working relationships.
• Excellent organizational, communication, interpersonal, project management, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.

Environmental/Physical/Special

• Must be able to move boxes of paper, office supplies, outreach materials, displays, and event equipment weighing up to 20 pounds.
• Must be able to bend, lift, move, and set up tables, chairs, displays, and other materials for meetings, workshops, outreach activities, and university events.
• Occasional evening and weekend work may be required to support project implementation, professional development activities, employer engagement, career fairs, outreach events, community partner locations, employer sites, conferences, and community events on and off campus.
• Occasional local travel may be required to attend meetings, employer visits, community partner locations, conferences, and other project related activities.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.

Benefits

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

CSUEU Position (For CSUEU Positions Only)

Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

Additional Information

*SFSU INTERNAL APPLICATIONS ONLY*

All applications should include a CV or resume.

Another Source, an authorized partner of SF State, is assisting San Francisco State University in this search, whichwill remain until an appointment is made. Applications should be submitted using Another Source's Candidate portal using the following link for the application: https://careers-anothersource.icims.com/jobs/102643/program-coordinator-student-success-%26-workforce-partnerships---csu-san-francisco/job

If you have any questions, you can reach out directly to: Meredith@anothersource.com

SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).

Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. Pursuant to Education Code Section 89521, the CSU is required to contact the current and/or former employer(s) of an applicant in the final stages of the recruitment process and make a reasonable attempt to obtain information regarding any prior misconduct by the applicant within the last seven years. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.