Job Description

Department:

Academic and Career Advising

Work Hours:

8:00 a.m. - 4:30 p.m., Monday - Friday, some evening and weekends as needed

Anticipated Start Date:

November 2, 2026

Salary:

$45,000.00

Job Summary:

The Student Success Retention Data Coordinator supports the implementation, assessment, communication, and continuous improvement of student success initiatives within the Student Success Center. Reporting to the Director of Student Success Technology, this position serves as a key collaborator in coordinating student success programs, supporting assessment and reporting activities, facilitating campus partnerships, and promoting effective use of student success technologies. Specifically, this position will support retention of first-generation students by directly managing the data needed for case management support, timely interventions, strategic advising, and overall coordination of student support. This role also maintains records and reporting needed to demonstrate progress toward student outcomes and to support scalable strategies that advance first generation student success and workforce-aligned activities associated with CHEER Act goals.

The Coordinator works closely with faculty, staff, and campus stakeholders to enhance student engagement, retention, persistence, and compilation efforts through data-informed support, project coordination, communication, training, and resource development in alignment with CHEER Act goals.

Special Conditions of Employment

This position is supported through funding provided by the Alabama CHEER Act and related state appropriations. The position plays a role in advancing institutional performance outcomes associated with student success, retention, completion, workforce readiness, and other designated CHEER Act measures. Continuation of the position is dependent upon the continued availability of CHEER Act funding, legislative appropriations, institutional participation, satisfactory performance, and programmatic need. The incumbent is expected to support CHEER Act objectives; maintain documentation necessary for evaluating program effectiveness; collect and report required data; document best practices and continuous improvement efforts; participate in assessment and compliance activities; and perform other duties as assigned in support of University and CHEER Act priorities.

Duties and Responsibilities:

• Provides data infrastructure and reporting directly tied to the CHEER Act initiative, including first generation student retention, workforce-aligned experiential learning, student engagement, and overall case management.
• Support and monitor student success technology and operational support by assisting with system configuration, quality assurance, testing, and implementation of new features and processes, ensuring that CHEER Act metrics are accurately gathered and reported.
• Promote automaticity in reporting and case management features of student success technology, specifically focusing on first generation student case management, intervention effectiveness, and student learning outcomes in support of the CHEER Act.
• Prepare recurring reports, data visualizations, and supporting documentation as assigned by leadership for CHEER Act reporting.
• Develop and deliver a variety of professional presentations and materials relating to student success technology, student persistence and retention, automation of reporting, and first generation student engagement in support of the CHEER Act.
• Performs other duties as assigned by leadership

Required Minimum Qualifications:

• Bachelor’s degree in Social Work, Psychology, Data Analytics, Education or related field

Preferred Qualifications:

• Bachelor's degree in Social Work, Psychology, Data Analytics, Education or related field
• Experience in higher education

Required Documents:

1. Cover Letter
2. Resume
3. Unofficial Transcripts (official required upon hire)

Employee Benefits:

JSU strives to provide great quality of life to our employees through an attractive, competitive benefits package for our full-time faculty and staff. These benefits enhance your salary as a JSU employee and are part of your total compensation package. Benefits include:

• Retirement Plans
• Health Insurance
• Long-term disability and life insurance
• Tuition assistance
• Paid and unpaid leave
• Employee Assistance Program
• Prescription assistance

For additional information regarding benefits, please visit our website.

Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, https://www.clerycenter.org/the-clery-act the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at: https://www.jsu.edu/police/docs/cleryannualreport.pdf

Equal Employment Opportunity: Jax State is an Equal Employment and Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.