Job Description

Posting number: A26-002 SSC

Department: Student Support Services

Job classification: Student Success Coach - Lead Intern

Posting type: Open

Categories: Student Services, Counseling, Education, Training & Library, Career Exploration

STUDENT SUCCESS COACH LEAD
LONG BEACH CITY COLLEGE

Long Beach City College is committed to providing equitable student learning and achievement, by delivering high quality educational programs and support services to our diverse communities. Long Beach City College currently has the privilege of serving approximately 39,928 students, the majority of whom are students of color. Long Beach City College is a Hispanic serving institution, and of our student population 58% are Hispanic/Latinx, 14% are White, 11% are African American, 10% are Asian & Filipino. An ideal candidate will demonstrate cultural competency in serving the diverse academic, socioeconomic, gender identity, sexual orientation, racial, and cultural backgrounds of community college student populations, including students with differing abilities. For more information on our College demographics please click here: https://www.lbcc.edu/pod/lbcc-college-facts

• Entry Level: Must be enrolled in a Bachelor’s program.

• Journey Level: Must have a Bachelor’s degree and currently enrolled in a Master’s program.

• Advanced Journey Level Must have a Master’s degree and currently enrolled in a Doctoral program.

For candidates looking to go the Counseling Route, you must be currently enrolled in a Master’s in counseling, rehabilitation counseling, clinical psychology, Marriage and Family Therapist(MFT), or Social Work from an accredited institution.

The hourly range for this classification is $25.00 - $28.00. If selected you will work with your department hiring manager to discuss salary placement depending on your experience and education levels as outlined in Job Description.

COLLEGE MISSION
Long Beach City College is committed to providing equitable student learning and achievement, academic excellence, and workforce development by delivering high-quality educational programs and support services to our diverse communities. We are Purposeful, Focused, Nurturing, Connected and Respectful.

• Equal Employment Opportunity Plan
• Strategic Plan
• Office of the Superintendent President

At Long Beach City College, we celebrate equity, diversity and ensure a positive and inclusive working environment for all college students, faculty, staff, and administrators. We believe diversity fosters awareness, promotes mutual understanding and respect, and provides suitable role models for our students. We are committed to the principles of equal employment opportunity and to hiring qualified applicants who are dedicated to student learning and success.

Examples of duties

1. In collaboration with the area lead, the Lead Success Coach will assist in assigning tasks to success coaches related to area activities, including case management of students and development of workshops.
2. Leads, creates and coordinates workshops and classroom presentations.
3. Attends comprehensive training and professional development throughout the semester.
4. Leads discussions with coaches and students based on predetermined topics and provide referrals to appropriate programs and services based on student needs.
5. Leads weekly scheduled meetings with coaches and distribute same-day documentation of the meeting, including emailing the agenda and recording meeting notes.
6. Leverages technology to manage a caseload of students to improve academic outcomes tied to the area of focus. This includes assisting students with matriculation steps, supporting matriculation events, registration assistance, and connecting students with appropriate campus resources.
7. Leads and manages a caseload of students on Starfish Early Alert to provide support and referral assistance to the appropriate resource centers.
8. Assists with special projects as assigned by the area lead which may include supporting events from the office of Student Equity, Student Services, chaperoning transfer tours, registration assistance labs, summer bridge programming, etc.
9. Ensure coaches are updating Key Performance Indicators and timesheet logs.
10. Coordinates and creates marketing collateral and how-to guides for students and coaches.
11. Collaborate with campus partners and coaches in creating content for the FYE Newsletter.
12. Create business process guides which give clear instructions to coaches regarding the step-by-step processes of coach responsibilities.

Qualifications

A COMPLETE APPLICATION INCLUDES:

• A Long Beach Community College District Online Application

• A current resume or curriculum vitae.

• Transcripts, showing school name, all college coursework, degree title and conferral or in progress dates.

EDUCATION, TRAINING, AND EXPERIENCE:

There are three levels and each requires a different level of education.

• Entry Level: Must be enrolled in a Bachelor’s program.

• Journey Level: Must have a Bachelor’s degree and currently enrolled in a Master’s program.

• Advanced Journey Level Must have a Master’s degree and currently enrolled in a Doctoral program.

For candidates looking to go the Counseling Route, you must be currently enrolled in a Master’s in counseling, rehabilitation counseling, clinical psychology, Marriage and Family Therapist(MFT), or Social Work from an accredited institution.

• You must have at least 1 or 2 years remaining in your degree program.

• Enrolled as a full-time student during main terms (Fall and Spring with a cumulative GPA of 3.0 or higher)

• Evidence of demonstrated cultural competency and enthusiasm in serving the diverse academic, socioeconomic, gender identity, sexual orientation, racial, and cultural backgrounds of community college student populations, including students with differing abilities (physical and/or learning), as these factors relate to the need for equity minded. Previous attendance in a community college is highly desired.

The hourly range for this classification is $25.00 - $28.00. If selected you will work with your department hiring manager to discuss salary placement depending on your experience and education levels as outlined in Job Description.

KNOWLEDGE OF:

1. Demonstrated success throughout college career.

2. A broad perspective of the college and the diversity of students, programs, and faculty on both campuses.

3. Planning and coordinating activities to reach a goal.

4. Good organizational skills and a demonstrated ability to plan and follow through on projects.

5. Strong written and verbal communication skills.

6. Proficient with Microsoft Windows, Microsoft Suite and capable of learning other technology related to student supports.

7. Correct English usage, grammar, spelling, punctuation and vocabulary.

ABILITY TO:

1. Meet strict deadlines

2. Provide instructional support to individuals and groups of students.

3. Understand and follow oral and written directions.

4. Plan and organize work.

5. Communicate effectively both orally and in writing.

6. Receive supervision remotely.

Supplemental information

FAIR CHANCE STATEMENT

At Long Beach City College, we are deeply committed to equity and creating access to meaningful opportunities for all individuals, regardless of their past. We recognize the systemic challenges that formerly incarcerated individuals face when re-entering the workforce and are committed to supporting their journey towards finding successful and fulfilling careers.

As part of our inclusive hiring practices and unwavering commitment to diversity, we strongly encourage applications from individuals with lived experience in the justice system. Prior incarceration does not disqualify you from consideration; all applicants are evaluated based on their qualifications and alignment with the role.

In compliance with the California Fair Chance Act, applicants are not required to disclose conviction history, or participate in a background check, prior to a conditional offer of employment. After making a conditional offer and running a background check, if Long Beach City College is concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating or rehabilitative evidence, or challenge the accuracy of the background check report before a final employment decision is made.

Ancestral Land Acknowledgement
Long Beach City College acknowledges our presence on the traditional ancestral land of the Gabrielino/Tongva peoples. This land remains unceded territory. We acknowledge the painful history of genocide and forced removal from this territory. Long Beach City College honors and respects the Gabrielino/Tongva ancestors and their connection to this land.