We areseekingapassionate,student-centered,and adaptable Student Success Advisorto provide academic, transitional, and holistic guidance to international students. In this role, you will support students frominitialarrival through their successfulprogressioninto their second year. The ideal candidate bringsexcellentstudent advisingand communication skills, together with aversatile skillset focused on empathy,student-centred care, and acollaborative team culture.This is an exciting opportunity tobe a part of, and helpshape,a first-of-its-kind program in Canada.

Reportingdirectlyto the Student Success Supervisor, the Student Success Advisoris responsible forensuring international students receive high-quality, comprehensive support throughout theirtimein theYear OneFoundation Program. The Advisor manages day-to-day advising touchpoints, coordinates essential communications, executes academic interventions, and collaborates across departments to foster student engagement,belonging, and academic success. This hands-on position requires a proactive approach, balancing individual student case management with broad programmatic operations.This role may also include supervision of student volunteers.

We welcome candidates from a wide range of sectors who candemonstratetransferable experience, particularly in academic advising, intercultural or international student support, and event/program planning.

Main Responsibilities

Onboarding & Communications

• Lead or support coordination of student transition events including pre-departure webinars, new studentorientationsand YOFP Completion celebrations

• Manage communication channels, including sending regular updatesregardingupcoming deadlines and events.

Holistic Advising

• Conduct one-on-oneadvisingsessionswhich may cover topics such asAcademic Advising, Settlement Advising, Wellbeingchecks, and general inquiries.

• Collaborate with colleagues to support students with complex academic or wellbeing needs.

One-to-Many Advising

• Facilitate informational group sessions to proactively addressquestionsfrequentlyaskedby students.

• Coordinate andfacilitatemonthly events/initiatives to build community andmaintainaccessible, casual touchpoints with the students.

Academic Interventions

• Monitorstudents’grades andindicators ofacademic progression.

• Facilitate various academic processes, includingProgram Changes, Academic Progression,Leave of Absence,and Withdrawal Requests

• Monitorstudent attendance recordson a weekly basis,conduct attendancemeetings, andfacilitateproactive Attendance Workshops.

Specialised Support

• Facilitate bi-weeklycheck-in meetings for students under the age of 18

• Provideguidance to students progressing toYear 2throughregistration support and academic advising

Operational Duties

• Provide weekly coverage at the student service office to manage student drop-ins, triage immediate inquiries, and support general administrative workflows.

• Monitor student feedback and act on trends or concerns in collaboration with program leadership.

• Support safety, wellness, and safeguarding practices to ensure every student is safe and cared for.

• Ensure all student-related data and documentation are accuratelymaintainedand kept up to date to support operational, safeguarding, and reporting needs.

• Uphold and model Kaplan International Pathways' Safeguarding, Health & Safety, and Equity, Diversity, and Inclusion (EDI) practices.

• Perform other duties as required by the Program Director, Student Success Supervisor, or senior leadership.

What you bring to the Role

• A University degree in a related field.

• 1-2 years ofexperience working with international students or within a cross-cultural environment, showing strong intercultural communication and relationship-building skills.

• 1-2 years of experience providing student-centred advising or student support services within an educational setting.

• Strong organizational and time-management abilities, with the flexibility to adapt to evolving student needs and operational demands.

• Familiarity with student support operations, administrative data tracking, and wellness-focused practices.

• A strong background in social programming, student engagement, or event coordination within an educational or community setting.

• Ability to work collaboratively as part of a high-performing team as well as independently on routine student management tasks.

• A commitment to inclusive, student-centered service delivery and continuous improvement.

• A demonstrated commitment to equity, diversity, and inclusion in both practice and values.