Job Description

Compensation Type: Hourly

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Compensation: $18.50

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The Student Services Specialist, Placement Testing, works under the direction of the Assistant Director and serves as a primary facilitator of placement assessment administration. This role is a member of New Student Onboarding and Assessment and will collaborate closely with key College departments, including Admissions, Student Success, Academic Affairs, Accessibility, Testing Services, Student Central, and Enrollment Services Operations, to ensure effective student enrollment matriculation.

**Please note that this is a part-time position of up to 25 hours per week. The schedule is: Monday - Friday between the hours of 7 a.m. - 8 p.m. May work some Saturdays between the hours of 9 a.m. - 12 p.m.

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Assessment & Placement Support

• Provides a welcoming and friendly environment with high-quality customer service for all visitors, faculty, and staff. Communicates with students regarding the assessments, course placement and testing processes and procedures in-person, via phone, email, and virtually.
• Uses the Student Information System to verify needed placement assessments. Utilizes professional proctoring procedures to support a secure testing environment.
• Integrates and explains policies and procedures of all areas of enrollment services and other closely related areas to all new students. Anticipates students’ needs by considering all aspects of the enrollment cycle.
• Makes appropriate referrals to faculty, advisors, counselors, program coordinators, student service areas, or other resources as needed.

Clerical

• Completes and maintains required documentation. Keeps accurate records. Maintains confidentiality of student files and other sensitive subject matter Provides requested data and information, as required.

Cross-Functional Collaboration, Training & Multiple Locations

• Assists with other Student Success areas as needed or assigned, particularly during high-demand periods. Collaborates with colleagues across the division to streamline processes and deliver consistent, student-friendly support.
• Participates in cross-training in multiple areas of the student experience to provide seamless service and ensure continuity of operations. Works from multiple college locations as assigned, ensuring consistent practices, strong service coverage, and an enhanced overall student experience.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Minimum Qualifications

• High School Diploma or GED.
• Two (2) years of experience working in a customer service-related position.
• State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
• * An appropriate combination of education, training, coursework, and experience may qualify a candidate.

Preferred Experience: Outlook, Teams, SharePoint, Excel, and Workday

CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.

Part time

20

Additional Information

In order to ensure your application is complete, you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.

• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.

Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.