Job Description

Posting number: 194294

Department: Department of Education

Job classification: Student Services Program Coordinator I

Posting type: Open

Categories: Education

Summary

The mission of the South Carolina Department of Education is to serve students, support teachers, empower parents, and engage the community so that every student graduates prepared to reach their full potential.

Job Purpose:

Under limited supervision from the Team Leader of Student & School Services, the Student Services Coordinator will be responsible for providing assistance with student registration and other VirtualSC student services activities that support quality student outcomes at the Department of Education/Office of VirtualSC.

Responsibilities:

• Provide Stakeholder Support: Serve as a point of contact for students, parents, school counselors, and district personnel by responding to inquiries related to admissions, registration, enrollment, course offerings, and program policies through phone, email, and other communication channels.
• Manage Enrollment and Student Records: Guide students and families through the program enrollment process, maintain accurate and confidential student records, process account updates and status changes, and ensure compliance with Family Educational Rights and Privacy Act (FERPA) and established program policies.
• Coordinate Communication and Information Resources: Develop, maintain, and distribute student services resources, tutorials, announcements, website content, and other communications to support students, families, schools, and program stakeholders.
• Collaborate with Schools and Educational Partners: Work closely with school administrators, counselors, teachers, homeschool families, and internal program staff to resolve issues, support student success, and ensure accurate management of student and school accounts.
• Support Program Operations and Continuous Improvement: Research and resolve complex student services concerns, identify system or process issues, recommend solutions, and contribute to ongoing improvements in service delivery and program effectiveness.
• Advance Outreach and Special Initiatives: Support statewide outreach efforts coordinated by the Outreach & Support Team, in addition to special projects, professional development activities, and program promotions that increase awareness of VirtualSC and expand access to virtual learning opportunities.

This position is located in the Office of VirtualSC

Examples of duties

A bachelor's degree.

Qualifications

• A bachelor’s degree and five (5) years of experience; OR a master’s degree and three (3) years of related experience in student services programs, virtual education, educational technology or customer service.
• Knowledge of the basic principles and theories of student development and the educational administration.
• Ability to establish and maintain relationships with students, parents, faculty, staff and the general public.
• Knowledge of South Carolina’s public, private and home school educational systems.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies. Ability to foster a cooperative work environment while demonstrating sound judgement and making timely, effective decisions.

Supplemental information

As a part of a generous compensation package, we offer comprehensive benefits that include generous paid time off, preeminent health care benefits, professional development opportunities, pension, a 401(k), and a hybrid work schedule with opportunity for remote work.

The South Carolina Department of Education offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

ONLY THOSE APPLICANTS CHOSEN FOR AN INTERVIEW WILL BE NOTIFIED BY LETTER THAT THE POSITION HAS BEEN FILLED.

http://www.ed.sc.gov/jobs/human-resources/title-ix-nondiscrimination/