Job Description

UNE Partnerships are seeking a Student Services Officer to join our team in Armidale. This
role is perfect for someone who values making a positive difference in a student’s educational journey, through thoughtful support and careful administration.

About us Proudly affiliated with the University of New England (UNE), we are a leading Registered
Training Organisation (RTO 6754) providing quality distance, in person and online education to a diverse range of students and organisations around Australia and overseas. We take great pride in the success of our students and we make a genuine commitment to helping our clients and corporate partners achieve the same.

The opportunity As our Student Services Officer, you'll be responsible for providing high-quality customer service and ensuring our students' enquiries are responded to promptly and effectively.

You’ll thrive in this role if you are proactive, detail oriented and love working in a dynamic team!

What we offer:

• Permanent employment with job security
• Work type: Full time
• Flexible hybrid working - WFH Mondays and Fridays, on-site collaboration Tuesday-Thursday

What you’ll be doing:

• Providing high-quality administrative and student support services
• Processing student enrolments, attendance, course progress, and records in compliance with RTO Standards
• Assisting students with course information, timetabling and general enquiries
• Supporting trainers and academic staff with administrative tasks
• Maintaining student files, databases and documentation accurately and efficiently
• Coordinating orientation, graduation and other student engagement activities
• Liaising with internal departments and external stakeholders as required

About you:

We’re looking for someone who has:

• Strong administrative experience with high attention to detail
• Clear, confident verbal and written communication skills across all platforms
• Demonstrated reliability and ability to work independently while balancing team collaboration
• Excellent organisational skills, with the ability to manage tasks with competing priorities and demonstrate adaptability where needed
• Confidence using or learning AI tools to streamline student support and admin processes

Additionally, the following skills and background will be highly valued:

• Experience in the VET sector (studying or working)
• Familiarity with online learning environments or CRM systems

Please note: Appointment to this position is dependent on obtaining an ‘employee’ Working with Children Check, and a valid Police Check within the last 12 months.

Benefits & Culture: At UNE Partnerships, we value our team and offer:

Flexible Hybrid Work: We provide the tools and support to help you stay connected, collaborate confidently, and maintain a healthy work-life balance.​

• Competitive Package: Attractive salary and benefits.
• Time to Recharge​: Enjoy four weeks of annual leave plus a Christmas shutdown. Need more time? You can purchase additional leave to rest, reflect, and recharge.
• Impactful Role: Play a key part in shaping the future of vocational education. Your work will directly contribute to workforce development and student success in a values-driven organisation.
• Commitment to Wellbeing​: We care about your whole self — at work and beyond. Access confidential counselling through our EAP, mental health resources, and practical support for life’s challenges.
• Professional Development: Opportunities to grow and stay ahead in the industry, including emerging technology and AI integration.
• Collaborative Environment: Work within a supportive team that fosters creativity, innovation and genuine connection.

APPLY NOW!

Please apply online with your CV and Cover Letter (as PDFs) outlining your interest in the role and relevant skills and experience.

If you require any further information, please contact us at hr@unep.edu.au

Our Commitment to Diversity

UNE Partnerships is committed to engaging a diverse workforce and creating an inclusive learning environment for students from all backgrounds and ability levels. We strongly encourage applications
from Aboriginal and Torres Strait Islander Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTQIA+ people.

We are happy to adjust our recruitment process to support accessibility needs.