Job Description

The Department of Electrical Engineering and Computer Science (EECS) at the University of Tennessee, Knoxville, invites applications for a full-time Student Services Associate. Reporting to the Front Office Manager, this position provides direct support to the Department Head, Associate Department Heads, Chief of Staff, Business Managers, faculty, & students. This position is the first contact for all incoming graduate students. The faculty and students (domestic and international) rely on this staff member to be there for assistance in orienting students to the department and act as an expert resource for a broad range of areas. Coordinates program acceptance, graduate offer letters, assists international students with required documents, compiles student data analytics, answers a variety of questions from prospective students, and ensures progression of processes. Inputs scholarship awards for undergraduate students in university system. Provides departmental administrative support as needed. Additional information regarding the Department may be viewed at https://www.eecs.utk.edu/

• Work with leadership regarding Fellowship nominations and offer letters. Maintain master list.
• Coordinates the Bodenheimer Fellowship applications, recommendation letters, Academic Histories, personal statements into a Committee Packet.
• Work with leadership regarding Scholarship nominations and offer letters. Maintain master list.
• Enters scholarship and fellowship awards in Scholarship Management program.
• Maintains various graduate student records via Banner, Argos, ARP, Data Central, and SAS.
• Provides statistical data such as student enrollment, demographics, credit hours, etc. (in progress) via Argos, ARP, Data Central, and SAS.
• Supports GTA/GRA hiring processes by working with the GTA committee and/or faculty in performing associated administrative duties involved in assistantship appointments. Responsible for the dissemination of information/offer letters to EECS human resources to ensure hiring can be done effectively, consistently, and accurately. Maintains master data for each semester
• Registers and maintains database of new International GTA requiring OPIc exam.
• Maintain master list of advisors
• Maintain all Graduate Student Files to include Admission to Candidacy form and Doctoral Appointment form.
• Work with leadership to disperse important graduate student info, new graduate student orientation every fall semester, and graduate student requests regarding scheduling, requirements, transfers, etc.
• Assist students with graduate change of program process with graduate admissions.
• Corresponds with applicants to assist them in completing submission of documents via Slate.
• Coordinates and process Graduate Applications for the department (application, letters of recommendation, CV, Personal Statement and Graduate School Application).
• Reviews missing documents and tracks graduation requirements.
• Assists with qualifying exams.
• Assists students with registration issues via Banner.
• 25Live (room scheduling) for reserving rooms for graduate student dissertation defense
• Answer phones and assist with front office coverage duties as assigned
• Monitor and maintain high profile/volume EECSgradinfo@utk.edu email account
• Other clerical duties as assigned.

Required Qualifications:

Experience:

• High School Diploma or GED

Experience:

• One to three years of office experience.

Knowledge, Skills, and Abilities:

• Ability to work independently and as a member of a team
• Excellent written and verbal communication skills
• Must be able to multi-task
• Advanced skills in Microsoft Office (Excel, Word, Outlook)
• Ability to interact with a diverse group of individuals
• Good customer service skills
• Flexible and adaptable
• Strong understanding of confidential issues
• Dependable

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications

Education:

• Degree in Business or related field.
• CAP certification

Experience:

• Experience with compiling/maintaining databases and working with Microsoft PowerBI (creating dashboards and building reports) and integrating Microsoft Flow with business processes.
• Experience in higher education

Work Location:

• Location: Knoxville, TN
• Onsite

Compensation and Benefits:

• UT market range: MR04
• Anticipated hiring range: $20 - $21.50 per hour
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions:

To express interest, please submit an application with the noted below attachments:

• Resume
• Cover Letter

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!