Virginia's Community College System

Student Services Assistant - Help Desk

Virginia's Community College System  •  $35k - $37k/yr  •  Onsite  •  3 hours ago
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Job Description


Posting Summary

Working Title
Student Services Assistant - Help Desk
Role Title
Education Support Spec II
Role Code
29143-SW
FLSA
Nonexempt
Pay Band
03
Position Number
28400011
Agency
Eastern Shore Community College
Division
Eastern Shore Community College (Div)
Work Location
Accomack - 001
Hiring Range
$35,012 - $37,300
Emergency/Essential Personnel
No
EEO Category
6-Administrative Support
Full Time or Part Time
Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule
Monday through Friday from 8:30 AM to 5:00 PM. Occasional evenings and weekends may be required.

Sensitive Position
No
Job Description
Eastern Shore Community College is a member of the Virginia Community College System. The College serves the residents of Accomack County and Northampton County as a two-year institution of higher learning. Operating under policies established by the State Board for Community Colleges and the Eastern Shore Community College Board, the college is financed primarily with state funds, supplemented by contributions from the two counties and the Eastern Shore Community College Foundation.

The Student Services Help Desk Assistant will provide help desk services which includes receiving visitors in the student services lobby, directing them to appropriate offices, assisting students with the electronic application, providing general information, answering phone calls, scheduling advising and placement testing, and assisting Student Services offices on a daily basis.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.


KSA's/Required Qualifications
  • Excellent oral and written communications skills
  • Ability to maintain good rapport with students and the public
  • Ability to learn and use the college’s student information system
  • Demonstrated ability to maintain confidentiality and professionalism
  • Excellent computer skills including working knowledge of Microsoft suite programs, Google suite programs, Zoom, Outlook, and other software at an intermediate level.
  • Experience creating, organizing, and maintaining shared calendars and shared documents.
  • Ability to scan electronic records.
  • Demonstrated ability to multi-task in a fast-paced student environment while paying attention to details and completing tasks efficiently and accurately.

Additional Considerations
  • Experience working in an office setting, preferred.
  • Experience working with databases, preferred.


Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
No

Posting Detail Information

Posting Number
CLS_4588P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
07/16/2026
Job Close Date
08/12/2026
Open Until Filled
Agency Website
https://es.vccs.edu/
Contact Name
Email
Phone Number
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS), or the Department for the Blind & Vision Impaired ( DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information
Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/


EEO Statement
The Virginia Community College System ( VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement
The Virginia Community College System ( VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.


Quicklink for Posting https://jobs.vccs.edu/postings/98364
Virginia's Community College System

About Virginia's Community College System

Since 1966, Virginia’s Community Colleges have given everyone the opportunity to learn and develop the right skills so lives and communities are strengthened. By making higher education and workforce training available in every part of Virginia, we elevate all of Virginia. Together, Virginia’s Community Colleges serve more than 252,000 students each year.

At VCCS.edu you can find higher education resources and information about educational opportunities including targeted information about Virginia’s community colleges, our courses of study, degree and certificate program availability and requirements, admission requirements, and student services to help you pursue career opportunities.

Industry
Education & Training
Company Size
201-500 employees
Headquarters
Richmond, VA
Year Founded
1966
Website
vccs.edu
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