Job Description

Employment Type: Full-time (35 hours per week, including evenings and weekends)
Location: Granville Island
Salary: $38,000

About the Role

Reporting to the Manager of Student Services, the Student Services Assistant is the first point of contact for our students and families, supporting registration and general inquiries. This role plays a key part in ensuring a welcoming and efficient experience for all visitors, while also supporting internal teams across operations, communications, and risk management.

Key Responsibilities

• Provide exceptional customer service through timely communication and registration support
• Maintain up-to-date knowledge of programs, schedules, instructors, and events
• Manage data entry and customer records within the registration system
• Collaborate with multiple departments to support daily operations
• Open and close the facility as required
• Support student needs, including bursary administration
• Administer first aid when needed (training provided)
• Report and respond to any safety concerns or incidents

What You Bring

• Post-secondary education or equivalent experience
• 1–2 years of customer service or client-facing experience
• Experience working with children, youth, or in an educational setting
• Strong interpersonal, communication, and organizational skills
• Confidence using MS Office (Outlook, Word, Excel)
• Experience with ActiveNet or similar systems (an asset)
• Additional language skills (Mandarin, Cantonese, French, or Spanish) are an asset
• First Aid or Mental Health First Aid certification (an asset)

Diversity & Inclusion

Arts Umbrella is committed to fostering a diverse and inclusive workplace where individual differences are valued and respected. We encourage applications from individuals of all backgrounds, including Indigenous peoples, visible minorities, persons with disabilities, and people of all gender identities and sexual orientations.

How to Apply

If you’re interested, please send your resume and cover letter to job@artsumbrella.com with the subject line: Student Services Assistant – FT
We encourage internal applicants to apply as soon as possible, as applications will be reviewed on a rolling basis.
Thank you for your continued contributions to Arts Umbrella!