Job Description

Student Services Advisor (Campus) - Adelaide Campus

Make a real difference in student lives

At Torrens University Australia, education changes lives — and so do the people behind it. As a Certified B Corporation, we’re part of a global movement using business as a force for good. We’re proud to be Australia’s fastest-growing university, creating opportunities for students from all walks of life.

We’re looking for a passionate and resilient Student Services Advisor to join our campus team and help deliver an exceptional student experience from enrolment through to graduation.

About the role

As a key frontline support professional, you’ll be one of the first points of contact for students, providing guidance, advice, and end-to-end support across a wide range of enquiries and situations.

You’ll help students navigate university systems, policies, and support services while working collaboratively with teams across the university to achieve positive outcomes.

This is a Permanent - Full time role, onsite based at our Wakefield Street Campus, in Adelaide Candidates must hold full working rights within Australia.

What you’ll do

• Deliver high-quality student support and case management
• Resolve enquiries with empathy, professionalism, and accountability
• Guide students through university policies, systems, and processes
• Manage sensitive or complex student situations confidently
• Maintain accurate records and case notes
• Collaborate with internal stakeholders to support student success
• Contribute to campus events including Orientation, Open Days, and Graduations

Who you are

You’re a people-focused professional who thrives in a fast-paced environment and enjoys helping others succeed.

You bring:

• Strong customer service, student support, or advisory experience
• Excellent communication and conflict resolution skills
• Confidence handling challenging conversations with empathy and professionalism
• Strong organisational and problem-solving skills
• The ability to learn and apply complex information quickly
• A collaborative, team-first mindset

Experience in higher education or case management systems such as Salesforce or Microsoft Dynamics is highly regarded but not essential.

Why join us?

At Torrens University, you’ll be part of a supportive, values-driven culture where innovation, collaboration, and growth are encouraged.

What we offer

• Study support with free or discounted courses relevant to your role
• Career development and internal mobility opportunities
• Flexible and inclusive work environment
• Purpose-led organisation with genuine social impact
• Opportunity to work with passionate, student-focused teams

Additional information

We are proud to be an equal opportunity employer and strongly encourage applications from Aboriginal and Torres Strait Islander peoples and candidates from diverse backgrounds.

If you require adjustments during the recruitment process, please contact sebastian.pabon@torrens.edu.au for confidential support.

We’d love to hear from you.

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at yourcareer@torrens.edu.au