Job Description

Student Services Administration Manager I, Graduate College Admin Posting Number
req26741 Department
Graduate College Admin Department Website Link
https://grad.arizona.edu/ Location
Tucson Campus Address
Tucson, AZ USA Position Highlights

The University of Arizona's Graduate College invites you to apply to the role of Student Services Administration Manager I. The Assistant Director of Graduate Admission and Degree Services (GrADS) provides collaborative leadership and supervisory oversight with a focus on ensuring efficient graduate student service operations throughout the graduate student lifecycle (admissions through degree award). This position requires close collaboration with the Director of Graduate Admission and Degree Services to ensure a quality student experience. The Assistant Director will report directly to the Director of Graduate Admission and Degree Services and supervise several team members. The major duties and responsibilities are listed below and other duties may be assigned.

The University of Arizona Graduate College plays a central role in advancing graduate education, research excellence, and student success across the university. The Graduate College supports graduate programs by fostering an academic environment that prepares students for leadership in research, industry, public service, and academia. Through collaboration with colleges and departments campus-wide, the Graduate College promotes innovative scholarship, professional development, and access to graduate education, while upholding the highest standards of academic integrity and mentorship. Committed to student-centered support and institutional impact, the Graduate College drives initiatives that strengthen graduate outcomes, research engagement, and the university’s mission as a leading public research institution.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here

Duties & Responsibilities

Lead Graduate Student Services Operations:

• Support and provide input on the strategic direction and coordination of Graduate Admission and Degree Services operations under the guidance of the Director.
• Develop and maintain comprehensive Graduate Admission and Degree Services manual/training document and notify Graduate College GrADS team of important changes to policies/procedures.
• Collaboratively establish strategic priorities with GrADS team for graduate student lifecycle from admissions through degree completion.
• Oversee, supervise and assign responsibilities of the GrADS team to meet seasonal demand and ensure the uninterrupted, efficient work flow from admissions to degree audit/award.
• Provide support for routine processes for GrADS team and provide expert leadership on generalist support for admissions and degree milestones.
• Review and report on admissions trends and identify areas for improvement. Periodically review and evaluate admissions processes.
• Develop protocols and metrics for periodic assessment of the graduate student body’s progress toward degree including timely progression through milestones.
• Work with Director of GrADS and Associate Dean of Academic Services to implement interventions.
• Review, process, and report on graduate academic probation, lack of satisfactory progress, dismissals, discontinuations, and leaves of absence.
• Provide accurate graduate student information for Commencement program each year.
• Provide assistance to Director of GrADS and Associate Dean of Academic Services regarding metrics and efficiency evaluations.
• Conduct a needs assessment prior to recommending hiring any new GrADS team personnel.
• Assist and train Graduate College GrADS team when they come across new or unusual situations, take escalation calls/walk-ins/emails.

Perform Precision Operational Tasks:

• Review daily reports and post form actions from GradPath to identify any errors on graduate student records; resolve any errors, working with Office of the Registrar, Bursar, etc., as needed.
• Perform precision admissions, degree audit, and/or degree award tasks as needed daily.
• Assist GrADS team with precision tasks during peak periods as needed.

Graduate Program Training and Support:

• Develop and distribute all external and internal communications on matters across the graduate student lifecycle from admissions through degree completion.
• In collaboration with the Director of GrADS, develop and implement a training program for campus faculty and staff on the complexities of graduate admissions and degree completion processes.
• Provide assistance to Director of GrADS in review and development of new and emerging graduate programs and partnerships.
• Working with the Director of GrADS, communicate effectively with faculty and staff administering Graduate Programs within academic departments regarding business processes that impact departmental work.
• Other duties that may be assigned depending on the business operations needs of the GrADS team.

Knowledge, Skills, and Abilities

• Excellent communication skills
• Knowledge of University, Graduate College, and Curricular Affairs policies

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of related work experience or equivalent combination of education and work experience required.

Preferred Qualifications

• Experience handling and/or managing a team.

FLSA
Exempt Full Time/Part Time
Full Time Number of Hours Worked per Week
40 Job FTE
1.0 Work Calendar
Fiscal Job Category
Student Services Benefits Eligible
Yes - Full Benefits Rate of Pay
$59,404-$74,254 Compensation Type
salary at 1.0 full-time equivalency (FTE) Grade
8 Compensation Guidance
The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator Career Stream and Level
M1 Job Family
Student Services Admin Job Function
Student Services Type of criminal background check required:
Name-based criminal background check (non-security sensitive) Number of Vacancies
1 Target Hire Date
Expected End Date
Contact Information for Candidates
Cindy Nguyen

Director, Graduate Admission and Degree Services

cnguyen@arizona.edu Open Date
8/7/2026 Open Until Filled
Yes Documents Needed to Apply
Resume and Cover Letter Special Instructions to Applicant
Notice of Availability of the Annual Security and Fire Safety Report
In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.