Job Description

On-site | Hamilton, Ontario | Full-Time | January 2027

CAD $22.00 - $28.00 per hour, based on education, experience, and qualifications.

About Opportunity

As an On-Site Coordinator / Service Technician Intern, you will support field service operations at customer sites through project coordination, inspections, troubleshooting, and technical support activities. This hands-on role offers exposure to industrial operations, maintenance, customer relations, and problem-solving while working closely with customers, contractors, and internal teams in a safe and dynamic environment.

What You'll Do

• Practice safety skills daily and follow all company and customer site safety requirements.
• Assist with coordinating field service activities, maintenance projects, and customer site visits.
• Support product installation, inspection, maintenance, and repair activities at customer locations.
• Conduct site inspections, collect operational data, and monitor product performance.
• Assist with troubleshooting technical and operational issues and participate in root cause investigations.
• Utilize measuring devices, thermal imaging cameras, scanners, and other diagnostic tools as required.
• Support inventory management, material tracking, and equipment organization.
• Prepare service reports, project documentation, expense reports, and project updates.
• Coordinate communication between customers, contractors, and internal teams.
• Represent the company professionally while building strong customer relationships.

What You'll Bring

• Currently enrolled in a Co-op or Internship program in Engineering, Materials Technology, Business, Operations Management, Supply Chain, or a related field.
• Strong interest in industrial operations, manufacturing, field service, maintenance, or project coordination.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work independently and collaboratively in a team environment.
• Mechanical aptitude and willingness to learn technical and hands-on tasks.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to interpret technical drawings, specifications, and engineering documentation is an asset.
• Customer-focused mindset with strong interpersonal skills.
• Ability to work in industrial environments, wear required PPE, lift up to 50 lbs. (23 kg), climb ladders, work at heights, and enter confined spaces when required.
• Bilingualism (English/French) and previous industrial, manufacturing, construction, or maintenance experience are considered assets.
• Demonstrated commitment to safety, quality, and customer service excellence.

About RHI Magnesita

RHI Magnesita is the leading global supplier of high-grade refractory products, systems and solutions which are critical for high-temperature processes in a wide range of industries. Serving customers around the world, RHI Magnesita has more than 20,000 employees in 65 main production sites (including raw material sites), 12 recycling facilities and more than 70 sales offices.

Our Canadian team helps build refractory products that solve the most extreme manufacturing challenges. From advanced lithium-ion batteries for laptops and EVs and specialized glass on smartphones and tablets, to the steel and cement that build the world around us, our high-performance bricks and linings make it possible to melt, bend, shape, and refine these materials at extreme temperatures.

With a vertically integrated value chain, RHI Magnesita has helped forge the materials that build industries and economies for almost 200 years. Refractory products are essential to the production processes for cement, steel, aluminum, and many other industrial producers in the region.

Come get fired up with our North American team!

Equal Opportunity Employer

RHI Magnesita is committed to creating an inclusive workplace and is proud to be an Equal Opportunity Employer.

On-site | Hamilton, Ontario | Full-Time | January 2027

CAD $22.00 - $28.00 per hour, based on education, experience, and qualifications.

About Opportunity

As an On-Site Coordinator / Service Technician Intern, you will support field service operations at customer sites through project coordination, inspections, troubleshooting, and technical support activities. This hands-on role offers exposure to industrial operations, maintenance, customer relations, and problem-solving while working closely with customers, contractors, and internal teams in a safe and dynamic environment.

What You'll Do

• Practice safety skills daily and follow all company and customer site safety requirements.
• Assist with coordinating field service activities, maintenance projects, and customer site visits.
• Support product installation, inspection, maintenance, and repair activities at customer locations.
• Conduct site inspections, collect operational data, and monitor product performance.
• Assist with troubleshooting technical and operational issues and participate in root cause investigations.
• Utilize measuring devices, thermal imaging cameras, scanners, and other diagnostic tools as required.
• Support inventory management, material tracking, and equipment organization.
• Prepare service reports, project documentation, expense reports, and project updates.
• Coordinate communication between customers, contractors, and internal teams.
• Represent the company professionally while building strong customer relationships.

What You'll Bring

• Currently enrolled in a Co-op or Internship program in Engineering, Materials Technology, Business, Operations Management, Supply Chain, or a related field.
• Strong interest in industrial operations, manufacturing, field service, maintenance, or project coordination.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work independently and collaboratively in a team environment.
• Mechanical aptitude and willingness to learn technical and hands-on tasks.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to interpret technical drawings, specifications, and engineering documentation is an asset.
• Customer-focused mindset with strong interpersonal skills.
• Ability to work in industrial environments, wear required PPE, lift up to 50 lbs. (23 kg), climb ladders, work at heights, and enter confined spaces when required.
• Bilingualism (English/French) and previous industrial, manufacturing, construction, or maintenance experience are considered assets.
• Demonstrated commitment to safety, quality, and customer service excellence.

About RHI Magnesita

RHI Magnesita is the leading global supplier of high-grade refractory products, systems and solutions which are critical for high-temperature processes in a wide range of industries. Serving customers around the world, RHI Magnesita has more than 20,000 employees in 65 main production sites (including raw material sites), 12 recycling facilities and more than 70 sales offices.

Our Canadian team helps build refractory products that solve the most extreme manufacturing challenges. From advanced lithium-ion batteries for laptops and EVs and specialized glass on smartphones and tablets, to the steel and cement that build the world around us, our high-performance bricks and linings make it possible to melt, bend, shape, and refine these materials at extreme temperatures.

With a vertically integrated value chain, RHI Magnesita has helped forge the materials that build industries and economies for almost 200 years. Refractory products are essential to the production processes for cement, steel, aluminum, and many other industrial producers in the region.

Come get fired up with our North American team!

Equal Opportunity Employer

RHI Magnesita is committed to creating an inclusive workplace and is proud to be an Equal Opportunity Employer.