Job Description

Post End Date:

July 22, 2026 at 11:59 PMThis job advertisement is to fill an existing vacancy in the Part-Time Contract Positions (Employee Group)

Job Function:
Working on the front line at the 24-hour Service Desk, you will provide service to the 2800 students living in residence. Duties will include, but are not limited to:

• Handling in-person and phone inquires about residence, Brock and the surrounding area
• Providing general information about residence and the Brock campus, as well as, services in the vicinity
• Assisting students’ in determining where they can get further assistance on campus
• Processing the residence mail and packages
• Accurately gathering details (sometimes involves checking the situation in person) and documenting maintenance concerns
• Recording and documenting details of interactions with students, Residence Life Staff, Campus Safety, and on-call resources
• Accurately recording and maintaining control of key and equipment sign outs and returns
• Accurately handling and accounting for petty cash and flex dollar transactions
• Working as a member of a larger team, ensuring continued and ongoing communication using both oral and written means
• With assistance from others, handling emergency calls and determining the need for an emergency responder for security or medical issues (911, fire, ambulance) and/or after hours call-in work to deal with maintenance concerns.
• Working at all 3 24/7 Service Desks as assigned (after student class schedules are taken into consideration, it could be any shift during the 24 hour period [including overnights] 7 days week)
• Adhering to expectations as outlined during training and in the Service Desk manual
• Performing other duties as assigned.

Qualifications:

• Excellent communication and customer service skills
• Must be able/available to work shift work, including evenings, nights, overnights and weekends
• Must be able/available to work holidays (Thanksgiving, December exams, both Reading Breaks, Easter, and April exams)
• Flexibility and adaptability to a high energy and a continually changing work environment
• Ability to work independently with minimal supervision using written policies and procedures to guide your work
• Knowledge of Brock University campus and residence buildings (living on campus) an asset
• Knowledge of building maintenance would be considered an asset
• Emergency or first aid training would be considered an asset.

Start Date:main duties to start August 24, 2026; however a couple positions may be available early August.