Job Description

Title: Rink Assistant, Babson Skating Center

Department: Babson Skating Center

Reports to: General Manager, Babson Skating Center

The Rink Attendant is responsible for managing the ticket window, providing customer service, working in the concessions stand as needed, and performing general facility upkeep.

Key Responsibilities:

• Responsible for checking in customers upon arrival and ensuring all visitors follow College and facility protocols.
• Responsible for managing the ticket window and processing transactions; receiving money, giving change and entering sale into software.
• Responsible for working in the concessions stand when open including managing the cash register and performing cooking/cleaning tasks as needed.
• Responsible for following, communicating and enforcing established safety guidelines at all times.
• Responsible for assisting with general maintenance and cleaning of rink property including: sanitizing, emptying and relining trash receptacles, sweeping and vacuuming floors and other areas (locker rooms, bench and bleacher areas) as needed.
• Responsible for checking restrooms, official’s room, locker rooms, lobby, etc. to ensure building is empty when closing.
• Assists in the general maintenance of the skating center grounds and property, including snow removal and landscaping duties. Assists in games management as needed for MIAA, Babson College hockey games, and other special events.
• Assists, and supports the efforts of, the General Manager.
• Assumes additional responsibilities and duties as required.

Supervises:

N/A

Education Requirements:

Minimum Level of Education Required High School Diploma

Position Knowledge/Skills & Abilities Requirements:

• Ability to work independently.
• Strong interpersonal and communication skills with an emphasis on a customer-centric approach to problem solving.
• Envisions and proposes new methods to perform tasks that support ET&A; takes thoughtful risks; and accepts new and ongoing initiatives, objectives, and solutions to gain sought-after results.
• Anticipates and embraces change; demonstrates willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions.

Working Conditions:

• Ability to work late evenings and weekends.

Additional Experience, Skills & Abilities:

• Retail and/or customer-service experience preferred.
• Comfortable with computers and handling money.