Job Description

The New Store, The New School's official campus retail store, is seeking a Federal Work Study student employee to support daily store operations. Responsibilities include providing customer service, assisting with sales transactions, stocking merchandise, maintaining store displays, and supporting special events (Inventory, pop ups, etc.).

The position reports to the Associate Director. A successful candidate will be reliable, detail-oriented, customer-focused, and able to work collaboratively in a fast-paced environment.

The student employee will help create a positive shopping experience for the university community while gaining hands-on experience in retail operations, merchandising, and customer service.

RESPONSIBILITIES

Sales & Transaction Management

• Registers transactions accurately, including sales, returns, and general packing of merchandise

Merchandising & Store Presentation

• Executes daily stock maintenance by ensuring all merchandise and fixtures are displayed, replenished, and clean

Customer Service & Engagement

• Responds to customer inquiries and assists customers in making selections

• Creates a positive and memorable experience for customers, including prospective students and parents visiting on tours, supporting conversion and sales

• Ensures all customer interactions align with and support the school’s mission for The New Store

Operational Communication & Escalation

• Escalates store needs, merchandise issues, new ideas, and customer feedback to the Store Manager & Associate Director

E-Commerce & Order Fulfillment

• Assists in fulfilling online orders

Inventory Management

• Participates in inventory counts and cycle counts

Professional Conduct & Compliance

• Maintains a professional and positive presence on the sales floor

• Complies with all scheduling and attendance policies

Institutional Knowledge

• Stays current on school events and is knowledgeable of the school layout

Events & Off-Site Support

• Staffs pop-up events at other locations and affiliated retail events

Additional Responsibilities

• Performs other duties reasonably related to the functions described above

MINIMUM QUALIFICATIONS

• Retail sales experience preferred but not required

• Committed to delivering a high level of customer service

• Strong verbal, organizational, and communication skills

• Able to perform physical tasks as needed - lift up to 50 pounds

• Ability to work a POS, Inventory Management Systems

PREFERRED QUALIFICATIONS

• Retail experience preferred but not required
  

WORK MODE

On Campus Position: This position is in-person and is based on campus to support effective in-person collaboration and engagement. #LI-DNI

Hourly Rate:
$18.00 per hour

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The New School recognizes and values the benefits of a diverse workforce.

SPECIAL INSTRUCTIONS TO APPLICANTS

This is an extraordinary opportunity to work closely with a visionary leader and contribute meaningfully to a forward-thinking institution that’s reshaping the future of higher education. You’ll be at the nexus of strategy, operations, and innovation in a role that grows with your impact.

Please upload your FWS documents to your application.

Responsibilities:

The student employee supports daily retail operations by providing excellent customer service, processing sales transactions, maintaining merchandise displays, fulfilling online orders, and assisting with inventory management. The position helps create a welcoming experience for students, families, faculty, staff, and visitors while representing The New School and The New Store in a professional manner. Additional responsibilities include supporting campus and off-site events, communicating store needs and customer feedback, and assisting with other operational tasks as needed.